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IBM MaaS360 Foundations Courses (49):

IBM MaaS360 Overview for Help Desk Administrators Using iOS Devices

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an iOS device in MaaS360.

MaaS360 enrollment types

In this Open Mic session, Matthew Shaver shares MaaS360 enrollment tips, tricks, and best practices. You learn about the various enrollment types such as unique one-time passcodes, local user credentials, corporate Active Directory integration, and two-factor authentication. Enrolling devices using the web URL and Enroll On Behalf Of methods are also discussed. Use the table of contents to access the following topics in the presentation.

Getting Started with MaaS360: Navigating the MaaS360 Portal, August 2018

In this Open Mic session, you learn how to navigate the MaaS360 Portal like a pro. Vlad Ilca discusses what changed in the new Portal UI and demonstrates the main Portal features such as Devices, Users, Security, Docs, and Reports.

MaaS360 Mobile Threat Management Overview

IBM® MaaS360® Mobile Threat Management allows you to detect, analyze and remediate enterprise malware on mobile devices. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions. Administrators can configure compliance policies based on these advanced threats and remediate vulnerabilities—improving the security of bring your own device (BYOD) and corporate-owned devices. In this course, you learn how to configure Mobile Threat Management and how it detects and remediates malware on devices.

What's New and Next with MaaS360, July 2018

This Open Mic session reviews what's new with MaaS360, including the new Portal UI, the new Settings menu, cognitive policies, Watson Insights, and more. You also get a sneak peek at what's ahead for the rest of 2018, including details about what's included in the Cloud 10.69 elevation.

IBM MaaS360 Application Management and Security

This lab targets administrators who must configure IBM MaaS360 to manage and secure mobile apps. You learn how to use MDM policies and compliance rules to enforce application compliance. Application compliance can include restricting mobile apps, requiring mobile apps, and whitelisting mobile apps on managed devices. You also learn how to build an enterprise app catalog and distribute apps to mobile devices.

In addition to MDM controls for mobile apps, MaaS360 provides comprehensive data loss prevention controls for the content mobile apps access, using WorkPlace Persona policies. In these exercises, you learn how to configure WorkPlace Persona policies to restrict data leaks from enterprise apps that are wrapped with MaaS360 WorkPlace policies.

Securing and managing Windows 10 laptops and devices
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In this lab you learn how to manage and secure Windows 10 devices using MaaS360 Unified Endpoint Management capabilities and MDM APIs.

MaaS360 User and Groups Management

In this Open Mic presentation, you find out how to manage MaaS360 users and groups in Active Directory / LDAP environments, local user and group workflows, and private and public groups. This session also covers GDPR considerations for users and groups and deployment settings.

MaaS360: Getting started with the Android Enterprise

In this Open Mic, you'll learn how to get started with Android Enterprise. Matt Shaver, System Architect for MaaS360, begins with an overview of the benefits of Android Enterprise, then demonstrates how to set up Android Enterprise, how to set up profile and device owners, and how to enroll users. He also takes questions about Android Enterprise from the audience.

MaaS360: Cloud 10.62 new feature wrap-up

Cloud 10.62 is MaaS360's biggest release of 2017 so far, introducing many new and improved features for platform, iOS, MacOS, and Android. Join Matt Shaver, System Architect for MaaS360, as he discusses and demonstrates some of Cloud 10.62's most anticipated new features, including platform upgrades, new iOS and Android features, Cloud Extender updates, and more.

MaaS360: Application Management Tips and Tricks

Learn MaaS360 application management tips and tricks in this interactive session led by Matt Shaver, System Architect for MaaS360. Matt demonstrates how to manage public and enterprise apps from the portal and how to customize the app catalog as well as best practices for smooth distributions and advanced settings for iOS and Android. After his demonstration, Matt also answers questions about app management from the audience.

MaaS360: Getting started in the Help Desk Role

MaaS360 Help Desk agents perform many functions that help to prevent escalations and efficiently resolve problems. In this interactive session, Matt Shaver, System Architect for MaaS360, gives a detailed overview and demonstration of the Help Desk role, provides answers to commonly asked Help Desk questions, discusses when to escalate issues, and more. After his demonstration, Matt answers audience questions about the Help Desk role

MaaS360: Managing Kiosk devices with MaaS360

Learn tips and tricks for managing kiosk devices with MaaS360 and see demonstrations of iOS App Lock, iOS whitelists and blacklists, MaaS360 Kiosk Launcher, Android Enterprise Toolset and COSU Kiosk mode, and more. Also, hear questions and answers about kiosk devices from the live audience.

Managing and maintaining iOS devices with MaaS360
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In this Open Mic session, Matthew Shaver shows you how to leverage new features in iOS 12 to better manage and maintain your iOS devices with MaaS360. If you are interested in changes to the Security policies, make sure to view Security policy changes. It covers many different policies.

Use the table of contents to access the following topics in the presentation.

Welcome & agenda
MaaS360 & iOS 12 overview
DEP enrollment (Apple Business Manager/Apple School Manager)
Non-DEP manual enrollment
MacOS enrollment
Security policy changes
Devices/Device Inventory changes
Q&A

Matt Shaver

Vlad Ilca


MaaS360: Making a Smooth Migration from On-Prem to Cloud

Learn about the end-to-end process of migration from MaaS360 on-prem to MaaS360 Cloud or MaaS360 SaaS. This webinar covers how to plan and organize prior to migration; how to recreate settings, policies, and groups; and how to decommission old on-prem infrastructure. It also explores new features that have been added since the last on-prem release so you're up-to-date with the latest security additions and productivity enhancements.

MaaS360: Managing Company Devices in a Consumer Market

More and more organizations are providing smartphones and tablets to help employees get things done. While Secure Container can protect sensitive information, it has become increasingly necessary for organizations to treat the entire device as a secure asset, requiring strict MDM controls. MaaS360 incorporates advanced MDM features for both iOS and Android to get the most out of devices designed with the consumer as top priority. In this session, you learn advanced management techniques for iOS and Android and get a sneak peek of Cloud 10.60.

Getting Started with MaaS360 and Apple Devices

In this Getting Started session, you learn how to create and upload APNS certificates, how to enroll devices using Apple's DEP and VPP programs, how to configure security policies, and more. 

MaaS360: Let’s Talk About MaaS360 UEM and Apple Devices

Learn strategies for managing Apple devices using MaaS360 UEM in this webinar led by MaaS360's System Architect, Matt Shaver. Matt reviews the current state of device enrollment program (DEP) and volume purchase program (VPP), then gives a live demonstration of new iOS 11 management features and MacOS management practices.

MaaS360, Privacy, and GDPR

In this Open Mic session, you learn about MaaS360 privacy resources. You discover where to view and how to hide personally identifiable information (PII) in MaaS360, where to find helpful MaaS360 privacy documentation and resources, and the implications of GDPR for MaaS360 administrators and end users.

Forward Thinking to Future-Proof Device Management with MaaS360

In this Open Mic, presented live at Think 2018, MaaS360 System Architect Matt Shaver shares device management tips, tricks, and best practices to ready your organization for the future with MaaS360.

Getting Started with MaaS360 and Android Kiosk Mode

In this Getting Started session, you get an introduction to Android Kiosk Mode and learn about two different styles of kiosk management for Android using MaaS360: Device Admin and Android Enterprise Tool Set.

Meet the MaaS360 Experts

In this session, MaaS360's System Architect Matt Shaver answers client questions live at Think 2018. Questions on the following topics were asked. 

  • Android Enterprise Tool Set 
  • Knox Mobile Enrollment with Android Management 
  • Supervised Android devices 
  • Separating access by platform 
  • Android Enterprise adoption 
  • Windows 10 laptop management 


Getting Started with MaaS360: First Steps

In this Open Mic session, you are introduced to the main features of MaaS360. The lecture also covers configuring MaaS360 devices, users, device inventory, security policies, and apps.

Mastering Mobile Management and Security for iOS Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing iOS mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.
Course revision 2.0

MaaS360 Advanced Laptop and Desktop Managment for Windows

In this advanced lab, you learn how to configure Advanced Laptop and Desktop management services. You manage and distribute Windows patching and app updates for Windows 7 and Windows 10 devices using MaaS360's Unified Endpoint Management capabilities powered by both MaaS360 and BigFix in the IBM Cloud. You learn how to configure settings and review collected data to ensure your devices are secured against risk, threats, and vulnerabilities.

IBM MaaS360 Overview for Help Desk Administrators using Androids

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an Android device in MaaS360.

Mastering Mobile Management and Security for Android Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing Android mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.

Configuring Federated SAML Authentication in MaaS360

Learn how to prepare Microsoft Active Directory Federation Services (ADFS) to be used as the Identity provider for the  federated SAML authentication of devices and portal administrators in MaaS360.  You configure both ADFS  and MaaS360  to use Security Assertion Markup Language (SAML)  and then test portal administrator and device enrollments using this authentication.  Microsoft ADFS is used as the Identity Provider in this lab but any Identity Provider that supports SAML 2.0 can be used to achieve federated single-sign on in MaaS360.

Integrating MaaS360 with Android for Work using Accounts Enterprise

In this lab, your learn how to configure MaaS360 to integrate with Google Accounts Enterprise in order to enable and manage Android for Work Profile Owner (PO) devices in MaaS360. You configure the service and deployment settings in the MaaS360 portal, review Android for Work policy configurations and approve Google work apps to be distributed through MaaS360. You also generate an enrollment request for Android for Work devices, enroll in MaaS360, and activate Android for Work PO on a device.

MaaS360 Evaluator's Guide for Apple iOS and macOS

This document provides you with a self-guided, hands-on review of our leading cognitive Unified Endpoint Management (UEM) solution. The content is intended to show how easily you can trial MaaS360 to evaluate the management of Apple devices.

MaaS360 Planning and Architecture

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. This module explains MaaS360 product capabilities, architecture, and integration points. You learn how to scope, plan, and evaluate deployment strategies for your enterprise mobility implementation.

Duration: 2 hours lecture, 1 hour exercises

MaaS360 Overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn MaaS360 SaaS features and integration capabilities, and you get a high-level overview of the MaaS360 SaaS and container architecture.

MaaS360 Glossary

This glossary defines common words, phrases, and acronyms found in MaaS360 content.

IBM MaaS360 Administration
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In this lab, you learn the fundamental administrative tasks to set up a MaaS360 portal account to manage organizations bring your own device (BYOD) and corporate owned mobile devices. The first portal account that you create is a service administrator account that has all the access required to configure MaaS360 for your organization. There are also exercises to enroll devices.

MaaS360 Evaluators Guide

Welcome to the IBM MaaS360 Evaluators Guide. This document provides you with a self-guided, hands-on review of our leading Unified Endpoint Management solution. The content is intended to show how easily you can trial MaaS360 to evaluate our solution's management capabilities for Mobile, Windows XP to Windows 10, and Apple Mac OS X.

Unified Endpoint Management Overview

This course includes:

  • Unified Endpoint Management for dummies ebook
  • An IBM Security Intelligence blog.

You are provided an overview of unified endpoint management (UEM) and why it’s necessary, and how it addresses complex problems encountered by IT in the modern enterprise.

MaaS360 Multitenant overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. MaaS360 supports both single-customer organization accounts and multitenant hierarchy accounts. Hierarchy accounts enable IBM Business Partners to cobrand and manage the MaaS360 service for many tenants. This module provides an introduction to the MaaS360 multitenant architecture and supported hierarchies for various delivery models that can be exploited by service providers, resellers, and distributors. You learn how to set up a multitenant hierarchy account, navigate the portal using a hierarchy account, and provision and manage your tenants. Duration: 2 hours


MaaS360 Administration

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this module, you learn how to set up a MaaS360 organization account using the MaaS360 portal. You learn to navigate the portal and use portal workflows to complete account configuration and begin managing your mobile enterprise. Duration: 3 hr 40min (Lecture), 90 min (Exercises)



MaaS360 Mobile Device Management tasks

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn how to enroll devices, manage devices using device inventory, and review compliance and history.

Best Practices for MaaS360 Platform

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage mobile devices on the MaaS360 platform.

MaaS360 Application Management and Security

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this module, you learn how to use MaaS360 to manage and secure the mobile apps for your enterprise.You learn how to build an enterprise app catalog using the MaaS360 portal and distribute the app catalog to mobile devices. Duration: 1hr 15min (Lecture), 1 hr (Exercises)

MaaS360 Productivity Suite

In this module, you learn the MaaS360 Productivity Suite features that can be used to protect your organization’s corporate content on mobile devices. You learn how to configure services and security settings in the MaaS360 portal with a focus on the WorkPlace Persona policy. You also learn how to build a Content Library and distribute content to devices. Duration: 70 min (Lecture), 60 min (Exercises)

MaaS360 Best Practices for Android Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some best practices you can use to manage Android mobile devices.

MaaS360 Operations and troubleshooting

IBM MaaS360 Operations and Troubleshooting describes the common administration tasks that should be considered by administrators responsible for supporting the operation of an IBM MaaS360 mobile enterprise. In addition, there are troubleshooting techniques that administrators and support can use to aid in problem determination. The end user portal features are described and demonstrated to help organizations understand how users can take advantage of self- help actions to alleviate help desk and support calls. Finally, there are Frequently Asked Questions (FAQs) in the course guide. The FAQs are not recorded but they are available in the course guide because it’s expected they will be updated frequently. The module includes recorded lecture, demonstrations and a student guide.

MaaS360 Best Practices for Apple Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage Apple mobile devices.

MaaS360 UEM Introduction to Windows modern management

In this course you learn how to implement MaaS360 Unified Endpoint Management (UEM) for Windows devices, using modern API management.  You learn how to configure services and enroll Windows 10 devices, configure Windows MDM policies, build and distribute a MaaS360 App catalog with Windows apps, and create  Maas360 alerts and configure compliance rules.

Welcome to MaaS360

Every organization must see and control the mobile devices entering their enterprise, whether they are provided by the company or part of a Bring Your Own Device (BYOD) program. IBM MaaS360 with WatsonTM provides one uniform platform you use to manage your devices, content, and apps. This course introduces administrators to some of the first tasks needed to implement MaaS360 such as integrate with Apple programs, manage android devices, build an enterprise app catalog, and assign corporate polices to devices and users.

MaaS360 Troubleshooting
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IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn troubleshooting techniques that you can use to solve common problems that might occur.

Describe the IBM MaaS360 Support model
Open a support case with IBM MaaS360 Support
Enable debug and send logs to IBM MaaS360 Support
Troubleshoot native and secure mail issues
Reset device and MaaS360 passcodes
Troubleshoot basic policy issues
Remediate issues with lost devices
Remediate issues with jailbroken and rooted devices

MaaS360 Help Desk Role Badge
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Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.