IBM MaaS360 Foundations

IBM MaaS360 Foundations Courses:

MaaS360 State of the Union: What’s New in 2019?

This video provides you with information on what is planned for the 2nd quarter 2019 for MaaS360. Learn about new MaaS360 features, as well as, details on preparing for the Android Q and iOS 13 releases.

The topics covered in this video include: 

  • Android Q (10)
  • Device Admin MDM
  • Android Enterprise Management Styles 
  • Android Enterprise Migration 
  •  iOS 13 
  • Enrollment Programs
  • iOS 13 Unauthorized Feature Deprecation 
  • User Enrollment (iOS 13) 
  • Device Enrollment : Deprecated Feature Set 
  • Automated Device Enrollment 
  • MaaS360 iOS Release 3.95
  • MaaS360 Android Release 6.70 
  • Q Readiness

Duration: 57 minutes

Managing and monitoring compliance with MaaS360

This video provides an overview of MaaS360 compliance. In this video, you will learn how to automate action on non-compliant devices, and, how to set up advanced groups to look for security gaps.

The following topics are covered in this course: 

  • Introduction 
  • My Advisor with Watson 
  • Compliance rule sets
  • Add a rule set 
  • Basic settings 
  • Enforcement rules 
  • Geo-fencing rules 
  • Monitoring rules 
  • Expense Monitoring rules 
  • Group Based Rules - look for security gaps 
  • Applying the compliance rule set 
  • Out of compliance monitoring

Duration: 57 minutes

MaaS360: Deep Dive into Device Inventory
NEW

This webinar provides a deep dive into MaaS360 Device Inventory. This video will get an overview of device actions and information fields, learn how to craft and apply custom attributes, and learn how to manage and deploy device groups.

The video covers the following topics:

  • Devices view 
  • Device Inventory 
  • Customize Inventory columns 
  • Add devices to Inventory 

       - Device Inventory for iOS

       - Device records

       - Device Summary

       - Device Security and Compliance

       - Device Hardware and Operating System

       - Device Apps Installed

       - Apps Distributions

       - Device Location Information

       - Device Browser History

       - Groups device belongs to

       - Device Custom Attributes

       - History

  • Device Inventory for Android Enterprise 

        - Device Summary (Android)

        - Hardware and OS (Android)

        - Reset Passcode

  • Device Enrollments
  • Actions & Events
  • Exceptions report
  • Custom Attributes
  • Alerts 
  • Device Locations

Duration: 58 minutes

Getting support for MaaS360

This video walks you through getting self-service support for MaaS360, including how to open a case. It will also show you where to find documentation and videos which provide help for using the MaaS360 product.

  • obtaining an IBM ID
  • signing in to the IBM MaaS360 Support Portal
  • link your IBM ID to an existing account
  • IBM Support Portal
  • Support Access to open cases
  • open a case
  • chat with Support
  • Product Notifications
  • MaaS360 Knowledge Center
  • MaaS360 Ongoing Product Education
Duration: 10 minutes

Introduction to policies and compliance rules

MaaS360 policies are assigned by default or manually to users, devices, and groups.

In this video, you learn how to assign policies to MaaS360 users and devices and explore the effects of policy precedence settings and dynamic policy assignments. You also learn how to identify the policies assigned to devices.

In addition to policies, you learn how to set compliance rules for devices that fall out of line with a defined policy. This includes all actions that need to be taken when the device falls out of line.

Duration: 16 minutes


MaaS360 Architect Badge

badge logo graphic

MaaS360 Architect



The MaaS360 professional who successfully completes the requirements for the MaaS360 Architect badge is prepared to implement the MaaS360 mobile device management system for an organization. These skills include but are not limited to explaining how MaaS360 supports devices, applications, and content, describing how to integrate mobile devices with both enterprise and cloud resources, and explaining strategies and planning activities that support a smooth deployment of MaaS360.


Learning the Windows 10 basics for MaaS360

If you are using or planning to upgrade to Windows 10, learn the key differences between legacy Windows versions and Windows 10, MaaS360 enrollment types with Windows 10, and the basic Windows 10 tasks for MaaS360.

The topics covered in this video include comparing Windows 10 to Windows legacy versions, enrollment methods in Windows, location information, Apps installed, device history, wipe and summary, selective wipe, enable debug mode, policy settings and advanced policy settings, Windows packages, locations - geo-fencing, and reports.

Vlad Ilca, Alex Vieira

MaaS360 Administration: Compliance rule configuration

In this course, you learn how to use and configure compliance rules in the MaaS360 portal. Compliance rules are included in a rule set that includes basic settings, enforcement rules, geo-fencing rules, monitoring rules, expense monitoring rules, group based rules, and custom attribute rules.

MaaS360 End-Of-Year-Review (2018)

In this Open Mic session, Matthew Shaver recaps the important MaaS360 changes of 2018 and you learn what's coming in 2019. Matthew Shaver reviews iOS 12 features, such as new MDM features, Apple Business Manager, and new enrollment workflows, Android 9 features, such as the new MDM features and Android Enterprise, extended Windows hardware support, and unification of Microsoft products. The session also covers MaaS360 UEM, new MaaS360 user interface workflows, and MaaS360's partnership with Wandera.

Matt Shaver, Matthew Shaver, Vlad Ilca, Rachel Amity Brown

IBM MaaS360 Overview for Help Desk Administrators using iOS devices

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an iOS device in MaaS360.

Making easier migrations with MaaS360

Change can be difficult, but it doesn't have to be!

Find out how to make easier migrations using MaaS360 with the best practices, tips, and tricks shared in this interactive webinar. This topic provides an overview of key MaaS360 resources and MaaS360 migrations, as well as, details on Mobile Device Management (MDM) and mail migration. There is also a Q&A at teh end of this Open Mic session.

Matthew Shaver, Vlad Ilca

MaaS360 enrollment types

In this Open Mic session, Matthew Shaver shares MaaS360 enrollment tips, tricks, and best practices. You learn about the various enrollment types such as unique one-time passcodes, local user credentials, corporate Active Directory integration, and two-factor authentication. Enrolling devices using the web URL and Enroll On Behalf Of methods are also discussed. Use the table of contents to access the following topics in the presentation.

MaaS360 Secure Productivity Suite

Learn about MaaS360 Secure Productivity Suite which provides essential mobile solutions for a safe and protected workspace on-the-go, especially on employee owned devices. Specific topics covered in this video include:

  • Setup the Workplace Persona Policy functionality
  • Configure Services - email and browser
  • Configure Passcode
  • Configure Device Security Policies
  • Configure MaaS360 Enterprise Gateway - data leakage controls
  • Configure Secure Email
  • Secure Mail Security Settings
  • Configure Browser Defaults
  • URL filtering
  • Enable Enterprise Gateway for Intranet access
  • Extend the Workplace Persona Policies to third-party Apps

Duration: 55 minutes

Ready, Set, Google! Getting Started with MaaS360 and GSuite

Find out how to harness the power of GSuite and other Google tools using MaaS360.

The topics covered in this video include an overview of Google, GSuite, and MaaS360, GSuite Integration and Gmail setup, Android Enterprise and Device Management, and ChromeOS Management.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 301

In the third part of this MaaS360 Unified Endpoint Management course series, you are introduced to  Artificial Intelligence (AI) insights in My Advisor with Watson and contextual analytics. Identity and access management, or Cloud Identity Connect (CIC) is explained as well as in depth details on the Cloud Extender Configuration Tool. 

MaaS360 Planning and Architecture Lab

In this lab, you learn how to use IBM MaaS360 to enroll and manage Android or iOS devices. Then you use the Android or iOS device to enroll and install the MaaS360 app on the device.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 201

In the second part of this MaaS360 Unified Endpoint Management (UEM) course series, you learn about configuring container, or workplace persona policies, bulk enrollment workflows, and how you can integrate Active Directory with Cloud Extender.

Getting Started with MaaS360: Navigating the MaaS360 Portal, August 2018

In this Open Mic session, you learn how to navigate the MaaS360 Portal like a pro. Vlad Ilca discusses what changed in the new Portal UI and demonstrates the main Portal features such as Devices, Users, Security, Docs, and Reports.

MaaS360 Support Transformation

A new MaaS360 Support Portal is coming soon. In this Open Mic webinar, a panel of MaaS360 Support experts provides a preview of what's changing and discusses crucial steps to take now to ensure a smooth transition to the new Support Portal.

This video provides an overview of the support transformation, details on the MaaS360 Ongoing Product Education, and information on an IBMid. It also explains the new support portal, including navigating the portal, chatting with Watson without logging in, chatting with Watson while logged in, opening a support case, viewing all cases, customization settings and the Support Transformation forum.

MaaS360 Troubleshooting

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn troubleshooting techniques that you can use to solve common problems that might occur.

Describe the IBM MaaS360 Support model
Open a support case with IBM MaaS360 Support
Enable debug and send logs to IBM MaaS360 Support
Troubleshoot native and secure mail issues
Reset device and MaaS360 passcodes
Troubleshoot basic policy issues
Remediate issues with lost devices
Remediate issues with jailbroken and rooted devices

Android Enterprise for Device Owners

In this demonstration, you learn how to set up Android Enterprise device owner mode in MaaS360. Device owner mode applies to the entire device; whereas, profile owner mode has separate work and personal profiles on one device.

MaaS360 Mobile Threat Management Overview

IBM® MaaS360® Mobile Threat Management allows you to detect, analyze and remediate enterprise malware on mobile devices. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions. Administrators can configure compliance policies based on these advanced threats and remediate vulnerabilities—improving the security of bring your own device (BYOD) and corporate-owned devices. In this course, you learn how to configure Mobile Threat Management and how it detects and remediates malware on devices.

Leveling Up with MaaS360 Advanced Features

In this Open Mic session, Matthew Shaver and Vlad Ilca review some advanced MaaS360 tasks, features, and workflows.  You learn about device inventory, device enrollments, advanced search, group based rules and exceptions. Custom user attributes, the user directory, and passwords are discussed. The session wraps up with demonstrations of configuring mailboxes, Assistant, app catalogs, and the public Google Play Store.

Device Inventory and Device Enrollments
Advanced Search and Group-Based Rules
Actions & Events and Exceptions
Custom User Attributes
User Directory and Passwords
Enroll On Behalf Of
Security Policies and Workplace Persona Policy
Assistant
Delegated Mailboxes, Shared Mailboxes, and Custom Additional Mailboxes
App catalogs
Public Google Play Store

CMT Co-existence: Configuring SCCM and MaaS360 co-existence for Windows 10 endpoints
NEW

You can use MaaS360 CMT Co-existence to manage Windows 10 endpoints in both Microsoft System Center Configuration Manager (SCCM) and IBM MaaS360.

MaaS360 gives you the flexibility and added value of a modern management platform to manage Windows 10 endpoints over-the-air, whether they are on a corporate intranet or the internet. The endpoints don’t need to be AD-joined or on premises.

In this course, you learn how to bulk enroll Windows 10 endpoints in MaaS360 and migrate GPO policies to MDM policies in MaaS360.

What's New and Next with MaaS360, July 2018

This Open Mic session reviews what's new with MaaS360, including the new Portal UI, the new Settings menu, cognitive policies, Watson Insights, and more. You also get a sneak peek at what's ahead for the rest of 2018, including details about what's included in the Cloud 10.69 elevation.

IBM MaaS360 Application Management and Security

This lab targets administrators who must configure IBM MaaS360 to manage and secure mobile apps. You learn how to use MDM policies and compliance rules to enforce application compliance. Application compliance can include restricting mobile apps, requiring mobile apps, and whitelisting mobile apps on managed devices. You also learn how to build an enterprise app catalog and distribute apps to mobile devices.

In addition to MDM controls for mobile apps, MaaS360 provides comprehensive data loss prevention controls for the content mobile apps access, using WorkPlace Persona policies. In these exercises, you learn how to configure WorkPlace Persona policies to restrict data leaks from enterprise apps that are wrapped with MaaS360 WorkPlace policies.

MaaS360 Unified Endpoint Management: Securing and managing Windows 10 laptops and devices

In this lab, you learn how to manage and secure Windows 10 devices using MaaS360 Unified Endpoint Management capabilities and MDM APIs.  MaaS360 provides Windows MDM policies that you can configure with common organization settings such as WiFi, VPN, and ActiveSync. You configure restrictions and advanced settings to limit apps and native functions. You blacklist and whitelist apps and limit app permissions for universal and desktop apps. You configure antivirus settings for Windows Defender and configure the Windows Updates schedule and actions. You also configure Windows Information Protection to enable Data Loss Prevention policies to protect data and whitelist and blacklist applications that access protected data. Windows 10 Enterprise also has the capability of setting a device to Kiosk mode which assigns one application to the device user. Kiosk mode is often used in retail. You configure and test kiosk mode in this lab.

MaaS360 User and Group Management

In this Open Mic presentation, you find out how to manage MaaS360 users and groups in Active Directory / LDAP environments, local user and group workflows, and private and public groups. This session also covers GDPR considerations for users and groups and deployment settings.

Matthew Shaver

MaaS360: Enterprise integration overview

In this course, you learn how MaaS360 can integrate with behind-the-firewall resources using the MaaS360 Cloud Extender and leverage direct cloud-to-cloud integrations.

Mastering the MaaS360 Basics

Sharpen your fundamental MaaS360 knowledge and skills in this MaaS360 Open Mic replay.

This video covers the following topics: Apple, Android and Windows Basics; MaaS360 Portal Walk-Through; Devices; Users; Security/Policies; Apps; Docs, Expenses, Schools; Reports; Setup; Getting Help and User Information; and Supervised vs. Unsupervised

MaaS360: Planning an implementation

Rolling out MaaS360 to your mobile device users requires a well thought out plan. It is important to scope the requirements for your MaaS360 portal and prepare administrative plans for both devices and users. In this course, you learn the basic concepts necessary to plan a MaaS360 implementation. You are also introduced to configuring your MaaS360 account, policies, and rulesets and determining your daily operational tasks.

MaaS360: Getting started with Android Enterprise

In this Open Mic, you'll learn how to get started with Android Enterprise. Matt Shaver, System Architect for MaaS360, begins with an overview of the benefits of Android Enterprise, then demonstrates how to set up Android Enterprise, how to set up profile and device owners, and how to enroll users. He also takes questions about Android Enterprise from the audience.

MaaS360: Application Management Tips and Tricks

Learn MaaS360 application management tips and tricks in this interactive session led by Matt Shaver, System Architect for MaaS360. Matt demonstrates how to manage public and enterprise apps from the portal and how to customize the app catalog as well as best practices for smooth distributions and advanced settings for iOS and Android. After his demonstration, Matt also answers questions about app management from the audience.

MaaS360: Getting started in the Help Desk Role

MaaS360 Help Desk agents perform many functions that help to prevent escalations and efficiently resolve problems. In this interactive session, Matt Shaver, System Architect for MaaS360, gives a detailed overview and demonstration of the Help Desk role, provides answers to commonly asked Help Desk questions, discusses when to escalate issues, and more. After his demonstration, Matt answers audience questions about the Help Desk role

Managing Kiosk devices with MaaS360

In this Open Mic session, you learn tips and tricks for managing kiosk devices with MaaS360 and see demonstrations of iOS App Lock, iOS whitelists and blacklists, MaaS360 Kiosk Launcher, Android Enterprise Toolset and COSU Kiosk mode, and more. Also, hear questions and answers about kiosk devices from the live audience.

Matthew Shaver

Managing and maintaining iOS devices with MaaS360

In this Open Mic session, Matthew Shaver shows you how to leverage new features in iOS 12 to better manage and maintain your iOS devices with MaaS360. If you are interested in changes to the Security policies, make sure to view Security policy changes. It covers many different policies.

Use the table of contents to access the following topics in the presentation.

Welcome & agenda
MaaS360 & iOS 12 overview
DEP enrollment (Apple Business Manager/Apple School Manager)
Non-DEP manual enrollment
MacOS enrollment
Security policy changes
Devices/Device Inventory changes
Q&A

Matt Shaver

Vlad Ilca


MaaS360: Making a Smooth Migration from On-Prem to Cloud

Learn about the end-to-end process of migration from MaaS360 on-prem to MaaS360 Cloud or MaaS360 SaaS. This webinar covers how to plan and organize prior to migration; how to recreate settings, policies, and groups; and how to decommission old on-prem infrastructure. It also explores new features that have been added since the last on-prem release so you're up-to-date with the latest security additions and productivity enhancements.

MaaS360: Managing Company Devices in a Consumer Market

More and more organizations are providing smartphones and tablets to help employees get things done. While Secure Container can protect sensitive information, it has become increasingly necessary for organizations to treat the entire device as a secure asset, requiring strict MDM controls. MaaS360 incorporates advanced MDM features for both iOS and Android to get the most out of devices designed with the consumer as top priority. In this session, you learn advanced management techniques for iOS and Android and get a sneak peek of Cloud 10.60.

Getting Started with MaaS360 and Apple Devices

In this Getting Started session, you learn how to create and upload APNS certificates, how to enroll devices using Apple's DEP and VPP programs, how to configure security policies, and more. 

MaaS360: Let’s Talk About MaaS360 UEM and Apple Devices

Learn strategies for managing Apple devices using MaaS360 UEM in this webinar led by MaaS360's System Architect, Matt Shaver. Matt reviews the current state of device enrollment program (DEP) and volume purchase program (VPP), then gives a live demonstration of new iOS 11 management features and MacOS management practices.

MaaS360, Privacy, and GDPR

In this Open Mic session, you learn about MaaS360 privacy resources. You discover where to view and how to hide personally identifiable information (PII) in MaaS360, where to find helpful MaaS360 privacy documentation and resources, and the implications of GDPR for MaaS360 administrators and end users.

MaaS360 Planning and Architecture

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. This module explains MaaS360 product capabilities, architecture, and integration points. You learn how to scope, plan, and evaluate deployment strategies for your enterprise mobility implementation.

Forward Thinking to Future-Proof Device Management with MaaS360

In this Open Mic, presented live at Think 2018, MaaS360 System Architect Matt Shaver shares device management tips, tricks, and best practices to ready your organization for the future with MaaS360.

Getting Started with MaaS360 and Android Kiosk Mode

In this Getting Started session, you get an introduction to Android Kiosk Mode and learn about two different styles of kiosk management for Android using MaaS360: Device Admin and Android Enterprise Tool Set.

Meet the MaaS360 Experts

In this session, MaaS360's System Architect Matt Shaver answers client questions live at Think 2018. Questions on the following topics were asked. 

  • Android Enterprise Tool Set 
  • Knox Mobile Enrollment with Android Management 
  • Supervised Android devices 
  • Separating access by platform 
  • Android Enterprise adoption 
  • Windows 10 laptop management 


MaaS360 Mobility Series: Unified Endpoint Management (UEM) 101

In the first part of this MaaS360 Unified Endpoint Management course series, you learn about enrolling iOS and Android devices, device policies, and distributing apps and documents to mobile devices.

Getting Started with MaaS360: First Steps

In this Open Mic session, you are introduced to the main features of MaaS360. The lecture also covers configuring MaaS360 devices, users, device inventory, security policies, and apps.

Mastering Mobile Management and Security for iOS Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing iOS mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.
Course revision 2.0

IBM MaaS360 Overview for Help Desk Administrators using Androids

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an Android device in MaaS360.

Mastering Mobile Management and Security for Android Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing Android mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.

MaaS360: Deployment Strategies

IBM MaaS360 with Watson is a comprehensive, dynamic unified endpoint management (UEM) solution for devices, applications, and content. There are several choices that you can make that affect how you configure your MaaS360 services. How will your users and devices authenticate? How will users and devices access apps and resources? What happens if a user or device is out of compliance? In this course, you are introduced to several strategies and planning activities that will help you deploy MaaS360 smoothly.

Configuring Federated SAML Authentication in MaaS360

Learn how to prepare Microsoft Active Directory Federation Services (ADFS) to be used as the Identity provider for the  federated SAML authentication of devices and portal administrators in MaaS360.  You configure both ADFS  and MaaS360  to use Security Assertion Markup Language (SAML)  and then test portal administrator and device enrollments using this authentication.  Microsoft ADFS is used as the Identity Provider in this lab but any Identity Provider that supports SAML 2.0 can be used to achieve federated single-sign on in MaaS360.

Integrating MaaS360 and Android Enterprise

In this lab, you learn how to configure MaaS360 to integrate with Google Accounts Enterprise to enable and manage Android Enterprise bring your own device (BYOD) programs in MaaS360. You configure the service and deployment settings in the MaaS360 portal, review Android Enterprise policy configurations and approve Google work apps to be distributed through MaaS360. You also generate an enrollment request for Android Enterprise devices, enroll in MaaS360, and activate Android Enterprise BYOD on a device.

MaaS360 Overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn MaaS360 SaaS features and integration capabilities, and you get a high-level overview of the MaaS360 SaaS and container architecture.

MaaS360 Glossary

This glossary defines common words, phrases, and acronyms found in MaaS360 content.

IBM MaaS360 Administration lab

In this lab, you learn the fundamental administrative tasks to set up a MaaS360 portal account to manage organizations bring your own device (BYOD) and corporate owned mobile devices. The first portal account that you create is a service administrator account that has all the access required to configure MaaS360 for your organization. There are also exercises to enroll devices.

MaaS360 Evaluators Guide

Welcome to the IBM MaaS360 Evaluators Guide. This document provides you with a self-guided, hands-on review of our leading Unified Endpoint Management solution. The content is intended to show how easily you can trial MaaS360 to evaluate our solution's management capabilities for Mobile, Windows XP to Windows 10, and Apple Mac OS X.

Unified Endpoint Management Overview

This course includes:

  • Unified Endpoint Management for dummies ebook
  • An IBM Security Intelligence blog.

You are provided an overview of unified endpoint management (UEM) and why it’s necessary, and how it addresses complex problems encountered by IT in the modern enterprise.

MaaS360 Multitenant overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. MaaS360 supports both single-customer organization accounts and multitenant hierarchy accounts. Hierarchy accounts enable IBM Business Partners to cobrand and manage the MaaS360 service for many tenants. This module provides an introduction to the MaaS360 multitenant architecture and supported hierarchies for various delivery models that can be exploited by service providers, resellers, and distributors. You learn how to set up a multitenant hierarchy account, navigate the portal using a hierarchy account, and provision and manage your tenants. Duration: 2 hours


MaaS360 Administration

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this module, you learn how to set up a MaaS360 organization account using the MaaS360 portal. You learn to navigate the portal and use portal workflows to complete account configuration and begin managing your mobile enterprise. Duration: 3 hr 40min (Lecture), 90 min (Exercises)



MaaS360 Mobile Device Management tasks

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn how to enroll devices, manage devices using device inventory, and review compliance and history.

Best Practices for MaaS360 Platform

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage mobile devices on the MaaS360 platform.

MaaS360 Application Management and Security

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this module, you learn how to use MaaS360 to manage and secure the mobile apps for your enterprise.You learn how to build an enterprise app catalog using the MaaS360 portal and distribute the app catalog to mobile devices. Duration: 1hr 15min (Lecture), 1 hr (Exercises)

MaaS360: Productivity Suite

In this module, you learn the MaaS360 Productivity Suite features that you can use to protect your organization’s corporate content on mobile devices. You learn how to configure services and security settings in the MaaS360 portal with a focus on the WorkPlace Persona policy. You also learn how to build a Content Library and distribute content to devices.

MaaS360 Best Practices for Android Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some best practices you can use to manage Android mobile devices.

MaaS360 Best Practices for Apple Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage Apple mobile devices.

MaaS360 UEM Introduction to Windows modern management

In this course you learn how to implement MaaS360 Unified Endpoint Management (UEM) for Windows devices, using modern API management.  You learn how to configure services and enroll Windows 10 devices, configure Windows MDM policies, build and distribute a MaaS360 App catalog with Windows apps, and create  Maas360 alerts and configure compliance rules.

MaaS360 Help Desk Role Badge

badge logo graphic

MaaS360 Help Desk Role



Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues. 

Welcome to MaaS360

Every organization must see and control the mobile devices entering their enterprise, whether they are provided by the company or part of a Bring Your Own Device (BYOD) program. IBM MaaS360 with Watson provides one uniform platform you use to manage your devices, content, and apps. This course introduces administrators to some of the first tasks that are needed to implement MaaS360 such as integrate with Apple programs, manage Android devices, build an enterprise app catalog, and assign corporate policies and compliance rules to devices and users.

APNS, Apple, DEP, VPP, Android kiosk, KME, Knox Mobile Enrollment, app catalog

MaaS360 Administration: Account setup
NEW

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content.  In this module, you learn how to use the MaaS360 portal to configure a MaaS360 instance that meets your business requirements. You use the portal workflows to configure your MaaS360 account and begin managing your mobile enterprise. 

Objectives

  • Navigate the MaaS360 portal Home page
  • Describe and configure MaaS360 services
  • Identify and enable device enrollment and other deployment settings     
  • Describe the mobile device enrollment programs you can use in MaaS360
  • Configure administrator settings
  • Create new portal administrators
  • Use departmentalization to manage devices and content
  • Add users and user groups in the MaaS360 portal
  • Identify when to use custom attributes
  • Configure privacy settings and locations

Dawn LaPides, Amit Hansalia

MaaS360 with Watson Cognitive Insights Overview

Conventional mobile device management (MDM), enterprise mobile management (EMM), and unified endpoint management (UEM) solutions lack the ability to discover and prioritize the areas that have the most meaningful impact on your organization. Instead, they rely on you and your team to self-discover risks and opportunities related to your endpoints, their users, apps, content, and data. IBM MaaS360 with Watson Advisor takes a cognitive approach to UEM. This course introduces you to MaaS360 with Watson Cognitive Insights.