IBM MaaS360 Foundations

IBM MaaS360 Foundations Courses:

Protecting your BYOD user privacy with MaaS360
NEW

As "work from home" becomes more and more prevalent, the need to protect employee privacy comes to the forefront of modern security concerns. MaaS360 has privacy in mind when it comes to BYOD devices and this video demonstrates how admins can protect, secure, and remove sensitive personal data from MaaS360.

MaaS360 new customer/admin workshop
NEW

Join the MaaS360 Client Success team as they introduce the resources you need to deploy and manage your MaaS360 service effectively. The workshop is also a critical component for completing MaaS360 on-boarding. 


The agenda includes:

-Manage your MaaS360 service

-Understand your endpoint management goals

-How to get help and training


How We Learned to Stop Worrying and Embrace Remote Work - IBM Security MaaS360 and Cloud Identity

Whether it’s a document sent over Slack or a game of conference call bingo unfolding on Zoom, telecommuting infrastructure has permeated our working lives. The workplace and classroom have both transformed overnight from cubicles and desks to couches and kitchens.

As employees or students shift to working or learning from home, a diverse range of endpoints need to be managed and protected – including smartphones, tablets, and laptops. Cloud applications should also be deployed to support those trends—providing business continuity for organizations while enabling a frictionless experience for users. This is accomplished via unified endpoint management (UEM), identity and access management (IAM), and web-centric threat defense working in concert.

Further, it’s just as imperative to effectively secure those applications and the devices users rely on for access—whether an organization-issued laptop or a personal tablet.

A program like bring your own device (BYOD), while implying usage in the office, is more of a concern at home due to the risks of unsecured WiFi, unauthorized users, risky downloads and web traffic, and the potential for phishing attacks to compromise credentials.

However, those same problems tend to crop up on organization-issued devices as well—typically deemed a more secure asset. Ultimately, regardless of the device, the human behind the machine presents the risk.

Duration: 53 minutes

MaaS360 - Deployment checkpoint

This webinar is a MaaS360 deployment Checkpoint webinar which is targeted at MaaS360 administrators who have already gone through the MaaS360 portal set up process.

Often times you get the portal setup during initial deployment and then leave all the initial settings and services as-is. But we know that mobile platforms, your organization's mobile maturity, administrator expertise, and MaaS360 itself is constantly evolving. 

The Deployment Checkpoint webinars will provide you guided checkpoints to ensure you are taking advantage of the MaaS360 capabilities that can improve your security, productivity, and usability.

Duration: 61 minutes

MaaS360 Technical Intro series

This Technical Intro series focuses on various aspects of MaaS360 to improve your knowledge and skills with the platform, and provide best practices to use in your own MaaS360 environment.

Topics include:

  • User and admin management
  • Device enrollment
  • Security
  • App management
  • Portal configuration settings

Re-imagining conditional access with MaaS360 - Virtual User Group

In this video, you will hear from IBM experts about Identity Management and Access Control features in MaaS360, including Multi-factor, Biometric, and Passwordless authentication methods.

MaaS360 - What's New and What's Planned - June 2020

This webinar takes a look at the new features implemented in 2020, as well as, what's planned for the rest of the year. You will also get overview on how MaaS360 stands with iOS/Android/Windows management and the general mobile management landscape.

Topics included in this video:

  • Introduction
  • Device enrollment program for iOS 13 and later
  • SAML (Security Assertion Markup Language) support
  • User-based enrollment (iOS)
  • Advanced management for Apple devices
  • Update on WebView
  • Federated access to the Access School Manager portal
  • Update on basic authentication
  • Mail authentication and OAuth 
  • MaaS360 Identity features
  • Update on Android Enterprise 
  • Userless enrollment for Android Enterprise
  • Zero-day support
  • AppConfig or OEMConfig for specialized devices (Android Enterprise) 
  • AppConfig feedback channel feature
  • Multiple enrollment options for Windows 10 devices
  • Apple School and Business Manager
  • System update settings (Android Enterprise) 
  • Android Corporate Owned Personally-Enabled (COPE) mode
Duration: 53 minutes

Do it yourself with MaaS360 - Virtual user group

IBM's MaaS360 experts show you how to access a variety of self-help resources to help you improve your productivity, optimize your deployment and reduce support calls:
  • Instructional Materials which includes IBM Knowledge Center, Guided Walk Throughs, Integrated Portal Tips, Contextual Help, and Support Search
  • Continuous Learning which includes Ongoing Product Education, Product Notifications, Open Mic Webinars, IBM Security Community and MaaS360 Status Page
  • MaaS360 Training which includes the MaaS360 Course Catalog, Training Roadmaps, Badges, and IBM Security VIP Rewards
  • MaaS360 eNurture Programs which includes Weekly Technical Touchpoints, Community Blogs and Technical Events
Duration: 39 minutes

MaaS360: Android Enterprise Checkpoint

In this session, our Technical Enablement and Client Success teams provide a "deployment checklist" to make sure that your admins have the information they need to successfully manage Android devices going forward.

Security settings in MaaS360

This webinar provides a guide to the security settings in MaaS360. The topics covered include:

  •  security policies (device and workplace/persona)
  • compliance rules
  • privacy settings

Duration: 51 minutes

Are you getting enough out of your MaaS360 environment?

This video provides a checkpoint for your MaaS360 deployment.

It will provide you with information on all the MaaS360 features that are available to you. These features can help you improve security, productivity, and ease of use.

Duration: 58 minutes

Deep dive into Android Enterprise policy

This course provides a deep dive into MaaS360 Android Enterprise policy. In this video, you are provided with a detailed explanation of expected behavior of popular Android policy features, learn best practices when applying restrictions, and, understand how to implement advanced features for strict controls. 

Duration: 60 minutes

Deep dive into configuring mail in MaaS360

MaaS360 expert Matt Shaver shows you how to configure mail in MaaS360. In this video, you will learn what to expect from native mail clients, what are MaaS360 Secure Mail features, and how some practical tips can help with mailbox migrations.  The topics covered in this video include:

  • Agenda
  • Introduction
  • iOS ActiveSync
  • iOS Policy – mail configuration
  • Settings for a specific mail client
  • Identity Certificate
  • Android ActiveSync
  • MaaS360 email client
  • Workplace Persona Policy: Configuration
  • Workplace Persona Policy: Security
  • Copying contacts
  • SMIME encryption
  • Report phishing settings
  • Add multiple accounts to your configuration
  • Q&A

 Duration: 54 minutes

Deep dive into MaaS360 App and Doc management

Matt Shaver, our IBM MaaS360 Knowledge and Content Manager, provides a deep dive into MaaS360 App and Doc Management. In this video, Matt gives a practical guide to deploying apps, shows how to manage enterprise and private apps, and provides tips and tricks for content distribution. This video covers the following topics: 

  • Agenda
  • Introduction
  • App catalog
  • Public applications in iOS
  • AppConfig (iOS and Android)
  • Enterprise App for iOS
  • Apple Volume Purchase Program (VPP)
  • Android Google Play
  • Enterprise Apps for Android
  • App distribution
  • Docs and the Content Library
  • Q&A
Duration: 60 minutes

Deep Dive into MaaS360 iOS Policy

This course provides a deep dive into MaaS360 iOS policy. In this video, you are:

  • provided with a detailed explanation of expected behavior of popular iOS policy features
  • learn best practices when applying restrictions
  • understand how to implement advanced features for strict controls.
Duration: 65 minutes

MaaS360: Introduction to Windows Management

In this video, MaaS360 expert Matt Shave provides an introduction to Windows 10 management. 

This video provides details about MaaS360 policy features and functionality, an overview of Enrollment Programs, and information on Application Distribution and Windows App Catalog.

Duration: 53 minutes

Device enrollment for MaaS360

This webinar provides a deep dive into device enrollment. The topics include:
  • enrollment process
  • manual enrollment
  • steps to enroll a device
  • enrollment types
  • enrollment programs: configured
  • enrollment programs: automated
  • streamlined (self) enrollment
  • enrollment settings
  • best practices
  • Q&A
Duration: 54 minutes


Forward Thinking to Future-Proof Device Management with MaaS360

In this Open Mic, presented live at Think 2018, MaaS360 System Architect Matt Shaver shares device management tips, tricks, and best practices to ready your organization for the future with MaaS360.

Getting Started with MaaS360 and Android Kiosk Mode

In this Getting Started session, you get an introduction to Android Kiosk Mode and learn about two different styles of kiosk management for Android using MaaS360: Device Admin and Android Enterprise Tool Set.

Getting Started with MaaS360: First Steps

In this Open Mic session, you are introduced to the main features of MaaS360. The lecture also covers configuring MaaS360 devices, users, device inventory, security policies, and apps.

Getting Started with MaaS360 and Apple Devices

In this Getting Started session, you learn how to create and upload APNS certificates, how to enroll devices using Apple's DEP and VPP programs, how to configure security policies, and more. 

Getting Started with MaaS360: Navigating the MaaS360 Portal, August 2018

In this Open Mic session, you learn how to navigate the MaaS360 Portal like a pro. Vlad Ilca discusses what changed in the new Portal UI and demonstrates the main Portal features such as Devices, Users, Security, Docs, and Reports.

MaaS360 enrollment types

In this Open Mic session, Matthew Shaver shares MaaS360 enrollment tips, tricks, and best practices. You learn about the various enrollment types such as unique one-time passcodes, local user credentials, corporate Active Directory integration, and two-factor authentication. Enrolling devices using the web URL and Enroll On Behalf Of methods are also discussed. Use the table of contents to access the following topics in the presentation.

MaaS360 Secure Productivity Suite

Learn about MaaS360 Secure Productivity Suite which provides essential mobile solutions for a safe and protected workspace on-the-go, especially on employee owned devices. Specific topics covered in this video include:

  • Setup the Workplace Persona Policy functionality
  • Configure Services - email and browser
  • Configure Passcode
  • Configure Device Security Policies
  • Configure MaaS360 Enterprise Gateway - data leakage controls
  • Configure Secure Email
  • Secure Mail Security Settings
  • Configure Browser Defaults
  • URL filtering
  • Enable Enterprise Gateway for Intranet access
  • Extend the Workplace Persona Policies to third-party Apps

Duration: 55 minutes

MaaS360 State of the Union: What’s New in 2019?

This video provides you with information on what is planned for the 2nd quarter 2019 for MaaS360. Learn about new MaaS360 features, as well as, details on preparing for the Android Q and iOS 13 releases.

The topics covered in this video include: 

  • Android Q (10)
  • Device Admin MDM
  • Android Enterprise Management Styles 
  • Android Enterprise Migration 
  •  iOS 13 
  • Enrollment Programs
  • iOS 13 Unauthorized Feature Deprecation 
  • User Enrollment (iOS 13) 
  • Device Enrollment : Deprecated Feature Set 
  • Automated Device Enrollment 
  • MaaS360 iOS Release 3.95
  • MaaS360 Android Release 6.70 
  • Q Readiness

Duration: 57 minutes

MaaS360 User and Group Management

In this Open Mic presentation, you find out how to manage MaaS360 users and groups in Active Directory / LDAP environments, local user and group workflows, and private and public groups. This session also covers GDPR considerations for users and groups and deployment settings.

Matthew Shaver

MaaS360, Privacy, and GDPR

In this Open Mic session, you learn about MaaS360 privacy resources. You discover where to view and how to hide personally identifiable information (PII) in MaaS360, where to find helpful MaaS360 privacy documentation and resources, and the implications of GDPR for MaaS360 administrators and end users.

MaaS360: Application Management Tips and Tricks

Learn MaaS360 application management tips and tricks in this interactive session led by Matt Shaver, System Architect for MaaS360. Matt demonstrates how to manage public and enterprise apps from the portal and how to customize the app catalog as well as best practices for smooth distributions and advanced settings for iOS and Android. After his demonstration, Matt also answers questions about app management from the audience.

MaaS360: Deep Dive into Device Inventory

This webinar provides a deep dive into MaaS360 Device Inventory. This video will get an overview of device actions and information fields, learn how to craft and apply custom attributes, and learn how to manage and deploy device groups.

The video covers the following topics:

  • Devices view 
  • Device Inventory 
  • Customize Inventory columns 
  • Add devices to Inventory 

       - Device Inventory for iOS

       - Device records

       - Device Summary

       - Device Security and Compliance

       - Device Hardware and Operating System

       - Device Apps Installed

       - Apps Distributions

       - Device Location Information

       - Device Browser History

       - Groups device belongs to

       - Device Custom Attributes

       - History

  • Device Inventory for Android Enterprise 

        - Device Summary (Android)

        - Hardware and OS (Android)

        - Reset Passcode

  • Device Enrollments
  • Actions & Events
  • Exceptions report
  • Custom Attributes
  • Alerts 
  • Device Locations

Duration: 58 minutes

MaaS360: Getting started in the Help Desk Role

MaaS360 Help Desk agents perform many functions that help to prevent escalations and efficiently resolve problems. In this interactive session, Matt Shaver, System Architect for MaaS360, gives a detailed overview and demonstration of the Help Desk role, provides answers to commonly asked Help Desk questions, discusses when to escalate issues, and more. After his demonstration, Matt answers audience questions about the Help Desk role

MaaS360: Getting started with Android Enterprise

In this Open Mic, you'll learn how to get started with Android Enterprise. Matt Shaver, System Architect for MaaS360, begins with an overview of the benefits of Android Enterprise, then demonstrates how to set up Android Enterprise, how to set up profile and device owners, and how to enroll users. He also takes questions about Android Enterprise from the audience.

MaaS360: Managing Company Devices in a Consumer Market

More and more organizations are providing smartphones and tablets to help employees get things done. While Secure Container can protect sensitive information, it has become increasingly necessary for organizations to treat the entire device as a secure asset, requiring strict MDM controls. MaaS360 incorporates advanced MDM features for both iOS and Android to get the most out of devices designed with the consumer as top priority. In this session, you learn advanced management techniques for iOS and Android and get a sneak peek of Cloud 10.60.

MaaS360: The year in review 2019

This video takes a look back at the state of unified endpoint management (UEM), goes over MaaS360 feature updates for iOS, Android, and Windows, and, explains how to prepare for a successful MaaS360 deployment in 2020 and beyond.

Duration: 53 minutes

Making easier migrations with MaaS360

Change can be difficult, but it doesn't have to be!

Find out how to make easier migrations using MaaS360 with the best practices, tips, and tricks shared in this interactive webinar. This topic provides an overview of key MaaS360 resources and MaaS360 migrations, as well as, details on Mobile Device Management (MDM) and mail migration. There is also a Q&A at teh end of this Open Mic session.

Matthew Shaver, Vlad Ilca

Managing and maintaining iOS devices with MaaS360

In this Open Mic session, Matthew Shaver shows you how to leverage new features in iOS 12 to better manage and maintain your iOS devices with MaaS360. If you are interested in changes to the Security policies, make sure to view Security policy changes. It covers many different policies.

Use the table of contents to access the following topics in the presentation.

Welcome & agenda
MaaS360 & iOS 12 overview
DEP enrollment (Apple Business Manager/Apple School Manager)
Non-DEP manual enrollment
MacOS enrollment
Security policy changes
Devices/Device Inventory changes
Q&A

Matt Shaver

Vlad Ilca


Managing and monitoring compliance with MaaS360

This video provides an overview of MaaS360 compliance. In this video, you will learn how to automate action on non-compliant devices, and, how to set up advanced groups to look for security gaps.

The following topics are covered in this course: 

  • Introduction 
  • My Advisor with Watson 
  • Compliance rule sets
  • Add a rule set 
  • Basic settings 
  • Enforcement rules 
  • Geo-fencing rules 
  • Monitoring rules 
  • Expense Monitoring rules 
  • Group Based Rules - look for security gaps 
  • Applying the compliance rule set 
  • Out of compliance monitoring

Duration: 57 minutes

Managing Kiosk devices with MaaS360

In this Open Mic session, you learn tips and tricks for managing kiosk devices with MaaS360 and see demonstrations of iOS App Lock, iOS whitelists and blacklists, MaaS360 Kiosk Launcher, Android Enterprise Toolset and COSU Kiosk mode, and more. Also, hear questions and answers about kiosk devices from the live audience.

Matthew Shaver

Mastering the MaaS360 Basics

Sharpen your fundamental MaaS360 knowledge and skills in this MaaS360 Open Mic replay.

This video covers the following topics: Apple, Android and Windows Basics; MaaS360 Portal Walk-Through; Devices; Users; Security/Policies; Apps; Docs, Expenses, Schools; Reports; Setup; Getting Help and User Information; and Supervised vs. Unsupervised

Meet the MaaS360 Experts

In this session, MaaS360's System Architect Matt Shaver answers client questions live at Think 2018. Questions on the following topics were asked. 

  • Android Enterprise Tool Set 
  • Knox Mobile Enrollment with Android Management 
  • Supervised Android devices 
  • Separating access by platform 
  • Android Enterprise adoption 
  • Windows 10 laptop management 


Ready, Set, Google! Getting Started with MaaS360 and GSuite

Find out how to harness the power of GSuite and other Google tools using MaaS360.

The topics covered in this video include an overview of Google, GSuite, and MaaS360, GSuite Integration and Gmail setup, Android Enterprise and Device Management, and ChromeOS Management.

Responsible. Compliant. Secure: Enabling always-on connectivity for Windows 10

The lines between mobile and desktop computing continue to blur. Form-factors have converged, enabling more portable devices that can connect to the cloud at any time, from any location.

As organizations seek to support this modern workplace, mobile connectivity becomes critical for connecting employees, contractors, and partners with data and applications. Mobile empowers workers to be productive in new, innovative ways. But it also challenges IT to rethink how services are delivered in an efficient, safe, and cost-effective manner.

Unified Endpoint Management (UEM) has emerged as the de-facto configuration and management platform for any type of device. But what about managing the always-on data connections made as users operate outside of the corporate campus?

IBM Security MaaS360 with Watson has partnered with Wandera to offer end-to-end management for the mobile experience, from device configuration to controlling the application usage on Windows 10.

In this video, experts from Wandera and IBM discuss how MaaS360 incorporates robust data controls for Windows 10 to deliver a consistent policy across all mobile devices, including:

  • Flexible data controls that ensure always-on mobile connections are used responsibly to avoid surprise overages on enterprise cellular bills
  • Mobile content filtering that applies category-based policies across applications and browsers to enforce acceptable use

Industry-leading network security features that defend against mobile phishing attacks, third-party app store downloads, and C2 traffic, inside and outside the office.

Duration: 32 minutes


User and Admin Management in MaaS360

This webinar provides information on User and Admin Management in MaaS360. The topics covered include:

  • User creation/Modification/Deletion
  • Sync with directories
  • Integration with SSO/Cloud Identity
  • User authentication
  • Administrator management
  • Best practices
Duration: 47 minutes