IBM MaaS360 Foundations

IBM MaaS360 Foundations Courses:

MaaS360: Planning an implementation

Rolling out MaaS360 to your mobile device users requires a well thought out plan. It is important to scope the requirements for your MaaS360 portal and prepare administrative plans for both devices and users. In this course, you learn the basic concepts necessary to plan a MaaS360 implementation. You are also introduced to configuring your MaaS360 account, policies, and rulesets, and determining your daily operational tasks.

This course discusses the basic concepts and tasks necessary to plan for a MaaS360 implementation

How We Learned to Stop Worrying and Embrace Remote Work - IBM Security MaaS360 and Cloud Identity

Whether it’s a document sent over Slack or a game of conference call bingo unfolding on Zoom, telecommuting infrastructure has permeated our working lives. The workplace and classroom have both transformed overnight from cubicles and desks to couches and kitchens.

As employees or students shift to working or learning from home, a diverse range of endpoints need to be managed and protected – including smartphones, tablets, and laptops. Cloud applications should also be deployed to support those trends—providing business continuity for organizations while enabling a frictionless experience for users. This is accomplished via unified endpoint management (UEM), identity and access management (IAM), and web-centric threat defense working in concert.

Further, it’s just as imperative to effectively secure those applications and the devices users rely on for access—whether an organization-issued laptop or a personal tablet.

A program like bring your own device (BYOD), while implying usage in the office, is more of a concern at home due to the risks of unsecured WiFi, unauthorized users, risky downloads and web traffic, and the potential for phishing attacks to compromise credentials.

However, those same problems tend to crop up on organization-issued devices as well—typically deemed a more secure asset. Ultimately, regardless of the device, the human behind the machine presents the risk.

Duration: 53 minutes

Do it yourself with MaaS360 - Virtual user group

IBM's MaaS360 experts show you how to access a variety of self-help resources to help you improve your productivity, optimize your deployment and reduce support calls:
  • Instructional Materials which includes IBM Knowledge Center, Guided Walk Throughs, Integrated Portal Tips, Contextual Help, and Support Search
  • Continuous Learning which includes Ongoing Product Education, Product Notifications, Open Mic Webinars, IBM Security Community and MaaS360 Status Page
  • MaaS360 Training which includes the MaaS360 Course Catalog, Training Roadmaps, Badges, and IBM Security VIP Rewards
  • MaaS360 eNurture Programs which includes Weekly Technical Touchpoints, Community Blogs and Technical Events
Duration: 39 minutes

MaaS360: Application Management and Security

IBM Security MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this module, you learn how to use MaaS360 to manage and secure the mobile apps for your enterprise.  You build an enterprise app catalog using the MaaS360 portal and distribute the app catalog to mobile devices. 

In this course, you learn to:

  • Describe mobile application management and security
  • Build and distribute an enterprise app catalog
  • Explain when to use SDK integration and app wrapping to secure and configure mobile app
  • Explain the AppConfig community and how it can be leveraged for app security and configuration

Android Enterprise for Device Owners

In this demonstration, you learn how to set up Android Enterprise device owner mode in MaaS360. Device owner mode applies to the entire device; whereas, profile owner mode has separate work and personal profiles on one device.

Security settings in MaaS360

This webinar provides a guide to the security settings in MaaS360. The topics covered include:

  •  security policies (device and workplace/persona)
  • compliance rules
  • privacy settings

Duration: 51 minutes

Are you getting enough out of your MaaS360 environment?

This video provides a checkpoint for your MaaS360 deployment.

It will provide you with information on all the MaaS360 features that are available to you. These features can help you improve security, productivity, and ease of use.

Duration: 58 minutes

Application deployment in MaaS360

IBM MaaS360 experts provide details on MaaS360 application distribution and deployment. The topics covered in this session include:

  • MaaS360 catalog (portal and device)
  • Types of apps supported
  • App management and distribution
  • App installs and upgrades
  • Best practice for bulk app management
  • App reporting, attributes, approvals
  • App development and distribution
  • App approvals
The webinar also includes a Q&A for each topic.
Duration: 73 minutes

Best Practices for MaaS360 Platform

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage mobile devices on the MaaS360 platform.

CMT Co-existence: Configuring SCCM and MaaS360 co-existence for Windows 10 endpoints

You can use MaaS360 CMT Co-existence to manage Windows 10 endpoints in both Microsoft System Center Configuration Manager (SCCM) and IBM MaaS360.

MaaS360 gives you the flexibility and added value of a modern management platform to manage Windows 10 endpoints over-the-air, whether they are on a corporate intranet or the internet. The endpoints don’t need to be AD-joined or on premises.

In this course, you learn how to bulk enroll Windows 10 endpoints in MaaS360 and migrate GPO policies to MDM policies in MaaS360.

Configuring MaaS360 MDM policies

Each MaaS360 portal account includes several mobile device management (MDM) policies. You can use these default policies as is or customize them to meet your business requirements. The MDM policies secure the device itself and apply standard configuration settings. MaaS360 classifies the MDM policies by mobile device operating system. MDM policies restrict features and services on a device, based on the features each mobile operating system offers.  

This course shows you how you can create a new policy based on the following default policy types to secure your mobile devices:

  • Android MDM
  • iOS MDM
  • macOS MDM
  • Windows MDM

Deep dive into Android Enterprise policy

This course provides a deep dive into MaaS360 Android Enterprise policy. In this video, you are provided with a detailed explanation of expected behavior of popular Android policy features, learn best practices when applying restrictions, and, understand how to implement advanced features for strict controls. 

Duration: 60 minutes

Deep dive into configuring mail in MaaS360

MaaS360 expert Matt Shaver shows you how to configure mail in MaaS360. In this video, you will learn what to expect from native mail clients, what are MaaS360 Secure Mail features, and how some practical tips can help with mailbox migrations.  The topics covered in this video include:

  • Agenda
  • Introduction
  • iOS ActiveSync
  • iOS Policy – mail configuration
  • Settings for a specific mail client
  • Identity Certificate
  • Android ActiveSync
  • MaaS360 email client
  • Workplace Persona Policy: Configuration
  • Workplace Persona Policy: Security
  • Copying contacts
  • SMIME encryption
  • Report phishing settings
  • Add multiple accounts to your configuration
  • Q&A

 Duration: 54 minutes

Tour MaaS360 on the Security Learning Academy

Join the IBM Security Learning Services team for an in-depth tour of the Security Learning Academy, with a focus on IBM MaaS360 course offerings. During this webinar, you will see how to navigate the platform, search the course catalog, enroll in a course, view your enrollments on your dashboard, create progress reports, and see how the Security Learning Academy is integrated with IBM VIP Rewards for Security.

Deep dive into MaaS360 App and Doc management

Matt Shaver, our IBM MaaS360 Knowledge and Content Manager, provides a deep dive into MaaS360 App and Doc Management. In this video, Matt gives a practical guide to deploying apps, shows how to manage enterprise and private apps, and provides tips and tricks for content distribution. This video covers the following topics: 

  • Agenda
  • Introduction
  • App catalog
  • Public applications in iOS
  • AppConfig (iOS and Android)
  • Enterprise App for iOS
  • Apple Volume Purchase Program (VPP)
  • Android Google Play
  • Enterprise Apps for Android
  • App distribution
  • Docs and the Content Library
  • Q&A
Duration: 60 minutes

Deep Dive into MaaS360 iOS Policy

This course provides a deep dive into MaaS360 iOS policy. In this video, you are:

  • provided with a detailed explanation of expected behavior of popular iOS policy features
  • learn best practices when applying restrictions
  • understand how to implement advanced features for strict controls.
Duration: 65 minutes

MaaS360: Introduction to Windows Management

In this video, MaaS360 expert Matt Shave provides an introduction to Windows 10 management. 

This video provides details about MaaS360 policy features and functionality, an overview of Enrollment Programs, and information on Application Distribution and Windows App Catalog.

Duration: 53 minutes

Device enrollment for MaaS360

This webinar provides a deep dive into device enrollment. The topics include:
  • enrollment process
  • manual enrollment
  • steps to enroll a device
  • enrollment types
  • enrollment programs: configured
  • enrollment programs: automated
  • streamlined (self) enrollment
  • enrollment settings
  • best practices
  • Q&A
Duration: 54 minutes

Getting support for MaaS360

This video walks you through getting self-service support for MaaS360, including how to open a case. It will also show you where to find documentation and videos which provide help for using the MaaS360 product.

  • obtaining an IBM ID
  • signing in to the IBM MaaS360 Support Portal
  • link your IBM ID to an existing account
  • IBM Support Portal
  • Support Access to open cases
  • open a case
  • chat with Support
  • Product Notifications
  • MaaS360 Knowledge Center
  • MaaS360 Ongoing Product Education
Duration: 10 minutes

Introduction to policies and compliance rules

MaaS360 policies are assigned by default or manually to users, devices, and groups.

In this video, you learn how to assign policies to MaaS360 users and devices and explore the effects of policy precedence settings and dynamic policy assignments. You also learn how to identify the policies assigned to devices.

In addition to policies, you learn how to set compliance rules for devices that fall out of line with a defined policy. This includes all actions that need to be taken when the device falls out of line.

Duration: 16 minutes

Learning the Windows 10 basics for MaaS360

If you are using or planning to upgrade to Windows 10, learn the key differences between legacy Windows versions and Windows 10, MaaS360 enrollment types with Windows 10, and the basic Windows 10 tasks for MaaS360.

The topics covered in this video include comparing Windows 10 to Windows legacy versions, enrollment methods in Windows, location information, Apps installed, device history, wipe and summary, selective wipe, enable debug mode, policy settings and advanced policy settings, Windows packages, locations - geo-fencing, and reports.

Vlad Ilca, Alex Vieira

Leveling Up with MaaS360 Advanced Features

In this Open Mic session, Matthew Shaver and Vlad Ilca review some advanced MaaS360 tasks, features, and workflows.  You learn about device inventory, device enrollments, advanced search, group based rules and exceptions. Custom user attributes, the user directory, and passwords are discussed. The session wraps up with demonstrations of configuring mailboxes, Assistant, app catalogs, and the public Google Play Store.

Device Inventory and Device Enrollments
Advanced Search and Group-Based Rules
Actions & Events and Exceptions
Custom User Attributes
User Directory and Passwords
Enroll On Behalf Of
Security Policies and Workplace Persona Policy
Delegated Mailboxes, Shared Mailboxes, and Custom Additional Mailboxes
App catalogs
Public Google Play Store

MaaS360 Administration

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this comprehensive course, you learn how to create and configure a MaaS360 portal account. You learn to use portal workflows to configure and customize the account. You also use policies and compliance rules to manage your mobile enterprise. 


  • Configure MaaS360 account services and settings
  • Explain and configure security policies
  • Explain and configure compliance rules

MaaS360 Administration: Account setup

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content.  In this module, you learn how to use the MaaS360 portal to configure a MaaS360 instance that meets your business requirements. You use the portal workflows to configure your MaaS360 account and begin managing your mobile enterprise. 


  • Navigate the MaaS360 portal Home page
  • Describe and configure MaaS360 services
  • Identify and enable device enrollment and other deployment settings     
  • Describe the mobile device enrollment programs you can use in MaaS360
  • Configure administrator settings
  • Create new portal administrators
  • Use departmentalization to manage devices and content
  • Add users and user groups in the MaaS360 portal
  • Identify when to use custom attributes
  • Configure privacy settings and locations

Dawn LaPides, Amit Hansalia

MaaS360 Administration: Compliance rule configuration

In this course, you learn how to use and configure compliance rules in the MaaS360 portal. Compliance rules are included in a rule set that includes basic settings, enforcement rules, geo-fencing rules, monitoring rules, expense monitoring rules, group based rules, and custom attribute rules.

MaaS360 Administration: Policy configuration

MaaS360 includes several security policies for mobile devices. These policies make sure that mobile devices comply with your corporate security policies and provide secure access to corporate data. This course focuses on configuring the Mobile Device Management (MDM) and WorkPlace Persona policies. MDM policies are specific to the mobile device operating system. The persona policy focuses on the native MaaS360 apps.


  • Explain the purpose of a security policy
  • Describe the difference between Mobile Device Management (MDM) and Workplace Persona polices in MaaS360
  • Configure MaaS360 policies
  • Assign a MaS360 policy to a device

MaaS360 Best Practices for Android Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some best practices you can use to manage Android mobile devices.

MaaS360 Best Practices for Apple Devices

Mobile device management is complex and each organization uses it differently to meet business requirements. What is applicable to one organization might not apply to another. Sometimes, best practices are work arounds. In this video, you learn some practices you can use to manage Apple mobile devices.

MaaS360 End-Of-Year-Review (2018)

In this Open Mic session, Matthew Shaver recaps the important MaaS360 changes of 2018 and you learn what's coming in 2019. Matthew Shaver reviews iOS 12 features, such as new MDM features, Apple Business Manager, and new enrollment workflows, Android 9 features, such as the new MDM features and Android Enterprise, extended Windows hardware support, and unification of Microsoft products. The session also covers MaaS360 UEM, new MaaS360 user interface workflows, and MaaS360's partnership with Wandera.

Matt Shaver, Matthew Shaver, Vlad Ilca, Rachel Amity Brown

MaaS360 Mobile Device Management tasks

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn how to enroll devices, manage devices using device inventory, and review compliance and history.

MaaS360 Mobile Threat Management Overview

IBM® MaaS360® Mobile Threat Management allows you to detect, analyze and remediate enterprise malware on mobile devices. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions. Administrators can configure compliance policies based on these advanced threats and remediate vulnerabilities—improving the security of bring your own device (BYOD) and corporate-owned devices. In this course, you learn how to configure Mobile Threat Management and how it detects and remediates malware on devices.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 101

In the first part of this MaaS360 Unified Endpoint Management course series, you learn about enrolling iOS and Android devices, device policies, and distributing apps and documents to mobile devices.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 201

In the second part of this MaaS360 Unified Endpoint Management (UEM) course series, you learn about configuring container, or workplace persona policies, bulk enrollment workflows, and how you can integrate Active Directory with Cloud Extender.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 301

In the third part of this MaaS360 Unified Endpoint Management course series, you are introduced to  Artificial Intelligence (AI) insights in My Advisor with Watson and contextual analytics. Identity and access management, or Cloud Identity Connect (CIC) is explained as well as in depth details on the Cloud Extender Configuration Tool. 

MaaS360 Multitenant overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. MaaS360 supports both single-customer organization accounts and multitenant hierarchy accounts. Hierarchy accounts enable IBM Business Partners to cobrand and manage the MaaS360 service for many tenants. This module provides an introduction to the MaaS360 multitenant architecture and supported hierarchies for various delivery models that can be exploited by service providers, resellers, and distributors. You learn how to set up a multitenant hierarchy account, navigate the portal using a hierarchy account, and provision and manage your tenants. Duration: 2 hours

MaaS360 Overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn MaaS360 SaaS features and integration capabilities, and you get a high-level overview of the MaaS360 SaaS and container architecture.

MaaS360 Planning and Architecture

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. This module explains MaaS360 product capabilities, architecture, and integration points. You learn how to scope, plan, and evaluate deployment strategies for your enterprise mobility implementation.

MaaS360 Secure Productivity Suite

Learn about MaaS360 Secure Productivity Suite which provides essential mobile solutions for a safe and protected workspace on-the-go, especially on employee owned devices. Specific topics covered in this video include:

  • Setup the Workplace Persona Policy functionality
  • Configure Services - email and browser
  • Configure Passcode
  • Configure Device Security Policies
  • Configure MaaS360 Enterprise Gateway - data leakage controls
  • Configure Secure Email
  • Secure Mail Security Settings
  • Configure Browser Defaults
  • URL filtering
  • Enable Enterprise Gateway for Intranet access
  • Extend the Workplace Persona Policies to third-party Apps

Duration: 55 minutes

MaaS360 State of the Union: What’s New in 2019?

This video provides you with information on what is planned for the 2nd quarter 2019 for MaaS360. Learn about new MaaS360 features, as well as, details on preparing for the Android Q and iOS 13 releases.

The topics covered in this video include: 

  • Android Q (10)
  • Device Admin MDM
  • Android Enterprise Management Styles 
  • Android Enterprise Migration 
  •  iOS 13 
  • Enrollment Programs
  • iOS 13 Unauthorized Feature Deprecation 
  • User Enrollment (iOS 13) 
  • Device Enrollment : Deprecated Feature Set 
  • Automated Device Enrollment 
  • MaaS360 iOS Release 3.95
  • MaaS360 Android Release 6.70 
  • Q Readiness

Duration: 57 minutes

MaaS360 Troubleshooting

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn troubleshooting techniques that you can use to solve common problems that might occur.

Describe the IBM MaaS360 Support model
Open a support case with IBM MaaS360 Support
Enable debug and send logs to IBM MaaS360 Support
Troubleshoot native and secure mail issues
Reset device and MaaS360 passcodes
Troubleshoot basic policy issues
Remediate issues with lost devices
Remediate issues with jailbroken and rooted devices

MaaS360 UEM Introduction to Windows modern management

In this course you learn how to implement MaaS360 Unified Endpoint Management (UEM) for Windows devices, using modern API management.  You learn how to configure services and enroll Windows 10 devices, configure Windows MDM policies, build and distribute a MaaS360 App catalog with Windows apps, and create  Maas360 alerts and configure compliance rules.

MaaS360: Deep Dive into Device Inventory

This webinar provides a deep dive into MaaS360 Device Inventory. This video will get an overview of device actions and information fields, learn how to craft and apply custom attributes, and learn how to manage and deploy device groups.

The video covers the following topics:

  • Devices view 
  • Device Inventory 
  • Customize Inventory columns 
  • Add devices to Inventory 

       - Device Inventory for iOS

       - Device records

       - Device Summary

       - Device Security and Compliance

       - Device Hardware and Operating System

       - Device Apps Installed

       - Apps Distributions

       - Device Location Information

       - Device Browser History

       - Groups device belongs to

       - Device Custom Attributes

       - History

  • Device Inventory for Android Enterprise 

        - Device Summary (Android)

        - Hardware and OS (Android)

        - Reset Passcode

  • Device Enrollments
  • Actions & Events
  • Exceptions report
  • Custom Attributes
  • Alerts 
  • Device Locations

Duration: 58 minutes

MaaS360: Deployment Strategies

IBM MaaS360 with Watson is a comprehensive, dynamic unified endpoint management (UEM) solution for devices, applications, and content. There are several choices that you can make that affect how you configure your MaaS360 services. How will your users and devices authenticate? How will users and devices access apps and resources? What happens if a user or device is out of compliance? In this course, you are introduced to several strategies and planning activities that will help you deploy MaaS360 smoothly.

MaaS360: Device Inventory maintenance

It’s a good practice to periodically review the MaaS360 portal device inventory to ensure that your device records represent active devices. In this video, you learn how to clean up and maintain your MaaS360 device inventory in the MaaS360 portal.

Author: Dwight Harper

Dwight Harper

MaaS360: Enterprise integration overview

In this course, you learn how MaaS360 can integrate with behind-the-firewall resources using the MaaS360 Cloud Extender and leverage direct cloud-to-cloud integrations.

MaaS360: The year in review 2019

This video takes a look back at the state of unified endpoint management (UEM), goes over MaaS360 feature updates for iOS, Android, and Windows, and, explains how to prepare for a successful MaaS360 deployment in 2020 and beyond.

Duration: 53 minutes

Managing and monitoring compliance with MaaS360

This video provides an overview of MaaS360 compliance. In this video, you will learn how to automate action on non-compliant devices, and, how to set up advanced groups to look for security gaps.

The following topics are covered in this course: 

  • Introduction 
  • My Advisor with Watson 
  • Compliance rule sets
  • Add a rule set 
  • Basic settings 
  • Enforcement rules 
  • Geo-fencing rules 
  • Monitoring rules 
  • Expense Monitoring rules 
  • Group Based Rules - look for security gaps 
  • Applying the compliance rule set 
  • Out of compliance monitoring

Duration: 57 minutes

Mastering the MaaS360 Basics

Sharpen your fundamental MaaS360 knowledge and skills in this MaaS360 Open Mic replay.

This video covers the following topics: Apple, Android and Windows Basics; MaaS360 Portal Walk-Through; Devices; Users; Security/Policies; Apps; Docs, Expenses, Schools; Reports; Setup; Getting Help and User Information; and Supervised vs. Unsupervised

Ready, Set, Google! Getting Started with MaaS360 and GSuite

Find out how to harness the power of GSuite and other Google tools using MaaS360.

The topics covered in this video include an overview of Google, GSuite, and MaaS360, GSuite Integration and Gmail setup, Android Enterprise and Device Management, and ChromeOS Management.

Responsible. Compliant. Secure: Enabling always-on connectivity for Windows 10

The lines between mobile and desktop computing continue to blur. Form-factors have converged, enabling more portable devices that can connect to the cloud at any time, from any location.

As organizations seek to support this modern workplace, mobile connectivity becomes critical for connecting employees, contractors, and partners with data and applications. Mobile empowers workers to be productive in new, innovative ways. But it also challenges IT to rethink how services are delivered in an efficient, safe, and cost-effective manner.

Unified Endpoint Management (UEM) has emerged as the de-facto configuration and management platform for any type of device. But what about managing the always-on data connections made as users operate outside of the corporate campus?

IBM Security MaaS360 with Watson has partnered with Wandera to offer end-to-end management for the mobile experience, from device configuration to controlling the application usage on Windows 10.

In this video, experts from Wandera and IBM discuss how MaaS360 incorporates robust data controls for Windows 10 to deliver a consistent policy across all mobile devices, including:

  • Flexible data controls that ensure always-on mobile connections are used responsibly to avoid surprise overages on enterprise cellular bills
  • Mobile content filtering that applies category-based policies across applications and browsers to enforce acceptable use

Industry-leading network security features that defend against mobile phishing attacks, third-party app store downloads, and C2 traffic, inside and outside the office.

Duration: 32 minutes

Taking Android Enterprise App Distribution To The Next Level in MaaS360

This course explains the MaaS360 enhancements to the Android Enterprise workflows. These enhancements provide the ability to setup and deploy Bring Your Own Devices (BYOD) enrollments, also known as, Profile Owner (PO) enrollments.  This course explains all the options available to you.

Duration: 30 minutes

Unified Endpoint Management Overview

This course includes:

  • Unified Endpoint Management for dummies ebook
  • An IBM Security Intelligence blog.

You are provided an overview of unified endpoint management (UEM) and why it’s necessary, and how it addresses complex problems encountered by IT in the modern enterprise.

User and Admin Management in MaaS360

This webinar provides information on User and Admin Management in MaaS360. The topics covered include:

  • User creation/Modification/Deletion
  • Sync with directories
  • Integration with SSO/Cloud Identity
  • User authentication
  • Administrator management
  • Best practices
Duration: 47 minutes

MaaS360 with Watson Cognitive Insights Overview

Conventional mobile device management (MDM), enterprise mobile management (EMM), and unified endpoint management (UEM) solutions lack the ability to discover and prioritize the areas that have the most meaningful impact on your organization. Instead, they rely on you and your team to self-discover risks and opportunities related to your endpoints, their users, apps, content, and data. IBM MaaS360 with Watson Advisor takes a cognitive approach to UEM. This course introduces you to MaaS360 with Watson Cognitive Insights.

MaaS360: Configuring and using the End User Portal

In this video, you learn how to enable and configure the MaaS360 End User Portal. You also learn how users can self-manage their devices with the End User Portal.

Author: Dwight Harper

Dwight Harper