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IBM MaaS360 Training Roadmaps Roadmaps:

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MaaS360 Administrator

Job Role: MaaS360: Administrator

A MaaS360 Administrator is responsible for setting up the MaaS360 portal account and carrying out daily operations and troubleshooting for an enterprise.


MaaS360: Administrator MaaS360 Planning and Architecture MaaS360 Mobile Threat Mgmt Overview MaaS360 Administration MaaS360 Productivity Suite MaaS360 Application Mgmt and Security MaaS360 UEM Intro to Windows MaaS360 Operations and troubleshooting
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MaaS360 Business Partner Administrator

Job Role: MaaS360: Business Partner Administrator

A MaaS360 Business Partner Administrator is responsible for setting up multiple customer accounts under their partner hierarchy account and can provide Level 1 support for their accounts.


MaaS360: Business Partner Administrator MaaS360 Planning and Architecture MaaS360 Multitenant overview MaaS360 Mobile Threat Mgmt Overview MaaS360 Administration MaaS360 Productivity Suite MaaS360 Application Mgmt and Security MaaS360 UEM Intro to Windows MaaS360 Operations and troubleshooting
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MaaS360 Help Desk

Job Role: MaaS360: Help Desk

Help Desk personnel, provide Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.


MaaS360: Help Desk MaaS360 Overview MaaS360: Information sources MaaS360 Overview Help Desk Adm - iOS MaaS360 Overview Help Desk Adm - Android MaaS360 Mobile Device Mgmt Tasks MaaS360 Troubleshooting MaaS360 Help Desk Role Badge
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MaaS360 Help Desk Business Partner

Job Role: MaaS360: Help Desk for Business Partners

The IBM Business Partner Help Desk personnel, provide Level 1 support to multiple accounts. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.


MaaS360: Help Desk for Business Partners MaaS360 Overview MaaS360: Information sources MaaS360 Overview Help Desk Adm - iOS MaaS360 Overview Help Desk Adm - Android MaaS360: Mult cust accts in a partner hier MaaS360 Mobile Device Mgmt Tasks MaaS360 Troubleshooting MaaS360 Help Desk Role Badge
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MaaS360 Integration Professional

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MaaS360 Trial Customer

Job Role: Trial Customer

This roadmap will help guide trial customers who are evaluating IBM MaaS360. After you have converted your trial account to a production account, you can use the additional MaaS360 roadmaps to continue your training.


MaaS360 Overview MaaS360 Evalutators Guide MaaS360 Evaluator 's Guide for iOS and macOS Mobile Mgmt and Security for iOS Devices Mobile Mgmt and Security for Android Devices How do I… video series
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