MaaS360 Administration

MaaS360 Administration Courses:

MaaS360 Administrator Badge

MaaS360 Administrator badge

MaaS360 Administrator


Overview

The MaaS360 professional who successfully completes the requirements for the MaaS360 Administrator badge will prove proficiency in setting up a MaaS360 portal, managing the policies and compliance rules distributed to mobile devices, supporting the MaaS360 enterprise mobile enterprise, and solving mobile device user problems.


How can I earn this badge?

  • This badge is open to all [IBM clients, business partners and employees].
  • Successful completion all courses listed in the Required courses section below
  • Earn 80 percent or higher on the exam.



Integrating MaaS360 and Android Enterprise

In this lab, you learn how to integrate IBM Security MaaS360 with Android Enterprise to enable and manage Android devices and apps in MaaS360. You configure the service and deployment settings in the MaaS360 portal, review Android Enterprise policy configurations, and approve Google Play apps to distribute through MaaS360. You also generate an enrollment request for an Android device, enroll the device in MaaS360, and activate the Work profile on the device.

User Risk Management - MaaS360 Virtual User Group

This video provides an overview and goals of the Virtual User Group, and covers MaaS360 user risk management.

MaaS360 Technical Intro series

This Technical Intro series focuses on various aspects of MaaS360 to improve your knowledge and skills with the platform, and provide best practices to use in your own MaaS360 environment.

Topics include:

  • User and admin management
  • Device enrollment
  • Security
  • App management
  • Portal configuration settings

MaaS360: Configuring Android Enterprise Profile Owner Mode for BYOD

Android Enterprise, a Google-led initiative, enables the use of Android devices and apps in the workplace. IBM Security MaaS360 integrates with Android Enterprise to provide a unified endpoint management experience. Currently, MaaS360 supports three management varieties provided with Android Enterprise; Profile Owner (PO), Device Owner (DO), and Corporate Owned Single Use (COSU).

PO assigns a work profile in which work apps and data are stored in a separate, self-contained space within a device. This scenario supports personally owned devices (BYOD).

In this lab, you configure MaaS360 with Android Enterprise. You learn how to enable Android Enterprise using a managed Google Play account and deploy a Work Profile (PO) to manage BYOD for personally enabled and personally owned devices. This process includes the following tasks: 

  • Configure Android Enterprise to manage personal devices
  • Initiate a trial with MaaS360
  • Adjust the deployment settings to ensure proper enrollment is met
  • Learn about application distribution and settings associated with these distributions
  • Create a Work Profile that separates business applications from apps in a personal profile
  • Configure the WorkPlace Persona policy for Secure Mail
  • Review device enrollment options and send an enrollment request
  • Remove the Work Profile from the device

Deep dive into MaaS360 App and Doc management

Matt Shaver, our IBM MaaS360 Knowledge and Content Manager, provides a deep dive into MaaS360 App and Doc Management. In this video, Matt gives a practical guide to deploying apps, shows how to manage enterprise and private apps, and provides tips and tricks for content distribution. This video covers the following topics: 

  • Agenda
  • Introduction
  • App catalog
  • Public applications in iOS
  • AppConfig (iOS and Android)
  • Enterprise App for iOS
  • Apple Volume Purchase Program (VPP)
  • Android Google Play
  • Enterprise Apps for Android
  • App distribution
  • Docs and the Content Library
  • Q&A
Duration: 60 minutes

Taking Android Enterprise App Distribution To The Next Level in MaaS360

This course explains the MaaS360 enhancements to the Android Enterprise workflows. These enhancements provide the ability to setup and deploy Bring Your Own Devices (BYOD) enrollments, also known as, Profile Owner (PO) enrollments.  This course explains all the options available to you.

Duration: 30 minutes

Android Enterprise for Device Owners

In this demonstration, you learn how to set up Android Enterprise device owner mode in MaaS360. Device owner mode applies to the entire device; whereas, profile owner mode has separate work and personal profiles on one device.

Configuring Federated SAML Authentication in MaaS360

Learn how to prepare Microsoft Active Directory Federation Services (ADFS) to be used as the Identity provider for the  federated SAML authentication of devices and portal administrators in MaaS360.  You configure both ADFS  and MaaS360  to use Security Assertion Markup Language (SAML)  and then test portal administrator and device enrollments using this authentication.  Microsoft ADFS is used as the Identity Provider in this lab but any Identity Provider that supports SAML 2.0 can be used to achieve federated single-sign on in MaaS360.

User and Admin Management in MaaS360

This webinar provides information on User and Admin Management in MaaS360. The topics covered include:

  • User creation/Modification/Deletion
  • Sync with directories
  • Integration with SSO/Cloud Identity
  • User authentication
  • Administrator management
  • Best practices
Duration: 47 minutes

Configuring MaaS360 MDM policies

Each MaaS360 portal account includes several mobile device management (MDM) policies. You can use these default policies as is or customize them to meet your business requirements. The MDM policies secure the device itself and apply standard configuration settings. MaaS360 classifies the MDM policies by mobile device operating system. MDM policies restrict features and services on a device, based on the features each mobile operating system offers.  

This course shows you how you can create a new policy based on the following default policy types to secure your mobile devices:

  • Android MDM
  • iOS MDM
  • macOS MDM
  • Windows MDM

CMT Co-existence: Configuring SCCM and MaaS360 co-existence for Windows 10 endpoints

You can use MaaS360 CMT Co-existence to manage Windows 10 endpoints in both Microsoft System Center Configuration Manager (SCCM) and IBM MaaS360.

MaaS360 gives you the flexibility and added value of a modern management platform to manage Windows 10 endpoints over-the-air, whether they are on a corporate intranet or the internet. The endpoints don’t need to be AD-joined or on premises.

In this course, you learn how to bulk enroll Windows 10 endpoints in MaaS360 and migrate GPO policies to MDM policies in MaaS360.

MaaS360 Administration

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this comprehensive course, you learn how to create and configure a MaaS360 portal account. You learn to use portal workflows to configure and customize the account. You also use policies and compliance rules to manage your mobile enterprise. 

Objectives 

  • Configure MaaS360 account services and settings
  • Explain and configure security policies
  • Explain and configure compliance rules

MaaS360 Administration lab

In this lab, you practice creating a MaaS360 portal and the fundamental administrative tasks necessary to configure the portal.  These tasks include setting up MaaS360 services, settings, portal security, departments, locations, privacy settings, and custom attributes.  You will create and test users, user groups, policies, and compliance rules. You also deploy MaaS360 on mobile devices and then verify that the appropriate policy is deployed to the device  and that the device is in compliance.

Deep dive into Android Enterprise policy

This course provides a deep dive into MaaS360 Android Enterprise policy. In this video, you are provided with a detailed explanation of expected behavior of popular Android policy features, learn best practices when applying restrictions, and, understand how to implement advanced features for strict controls. 

Duration: 60 minutes

MaaS360 Multitenant overview

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. MaaS360 supports both single-customer organization accounts and multitenant hierarchy accounts. Hierarchy accounts enable IBM Business Partners to cobrand and manage the MaaS360 service for many tenants. This module provides an introduction to the MaaS360 multitenant architecture and supported hierarchies for various delivery models that can be exploited by service providers, resellers, and distributors. You learn how to set up a multitenant hierarchy account, navigate the portal using a hierarchy account, and provision and manage your tenants. Duration: 2 hours


IBM MaaS360 Overview for Help Desk Administrators using Androids

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an Android device in MaaS360.

MaaS360: Productivity Suite

In this course, you learn the MaaS360 Productivity Suite features that you can use to protect your organization’s corporate content on mobile devices. You learn how to configure services and security settings in the MaaS360 portal with a focus on the WorkPlace Persona policy. You also learn how to build a Content Library and distribute content to devices.

MaaS360 UEM Introduction to Windows modern management

In this course you learn how to implement MaaS360 Unified Endpoint Management (UEM) for Windows devices, using modern API management.  You learn how to configure services and enroll Windows 10 devices, configure Windows MDM policies, build and distribute a MaaS360 App catalog with Windows apps, and create  Maas360 alerts and configure compliance rules.

MaaS360 Help Desk Role Badge

MaaS360 Help Desk Role badge

MaaS360 Help Desk Role


Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues. 

Deep Dive into MaaS360 iOS Policy

This course provides a deep dive into MaaS360 iOS policy. In this video, you are:

  • provided with a detailed explanation of expected behavior of popular iOS policy features
  • learn best practices when applying restrictions
  • understand how to implement advanced features for strict controls.
Duration: 65 minutes

IBM MaaS360 Overview for Help Desk Administrators using iOS devices

In this lab session, you learn how to use the MaaS360 portal workflows to support a mobile enterprise.  As a help desk administrator you might have access to all MaaS360 workflows or a subset of workflows based on your access roles. In the lab, you learn how to set up and use key configurations such as security policies, compliance rules, enrollment requests, and device groups. You use workflows such as apps and docs to push content to devices, and then use device inventory and actions to manage devices.  In order to understand how users enroll and use the MaaS360 app on devices, you enroll an iOS device in MaaS360.

MaaS360 User and Group Management

In this Open Mic presentation, you find out how to manage MaaS360 users and groups in Active Directory / LDAP environments, local user and group workflows, and private and public groups. This session also covers GDPR considerations for users and groups and deployment settings.

Matthew Shaver

MaaS360 Administration: Policy configuration

MaaS360 includes several security policies for mobile devices. These policies make sure that mobile devices comply with your corporate security policies and provide secure access to corporate data. This course focuses on configuring the Mobile Device Management (MDM) and WorkPlace Persona policies. MDM policies are specific to the mobile device operating system. The persona policy focuses on the native MaaS360 apps.

Objectives

  • Explain the purpose of a security policy
  • Describe the difference between Mobile Device Management (MDM) and Workplace Persona polices in MaaS360
  • Configure MaaS360 policies
  • Assign a MaS360 policy to a device

MaaS360: Device Inventory maintenance

It’s a good practice to periodically review the MaaS360 portal device inventory to ensure that your device records represent active devices. In this video, you learn how to clean up and maintain your MaaS360 device inventory in the MaaS360 portal.

Author: Dwight Harper

Dwight Harper

Making easier migrations with MaaS360

Change can be difficult, but it doesn't have to be!

Find out how to make easier migrations using MaaS360 with the best practices, tips, and tricks shared in this interactive webinar. This topic provides an overview of key MaaS360 resources and MaaS360 migrations, as well as, details on Mobile Device Management (MDM) and mail migration. There is also a Q&A at teh end of this Open Mic session.

Matthew Shaver, Vlad Ilca

MaaS360 Mobile Device Management tasks

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn how to enroll devices, manage devices using device inventory, and review compliance and history.

Mastering Mobile Management and Security for Android Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing Android mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.

Introduction to policies and compliance rules

MaaS360 policies are assigned by default or manually to users, devices, and groups.

In this video, you learn how to assign policies to MaaS360 users and devices and explore the effects of policy precedence settings and dynamic policy assignments. You also learn how to identify the policies assigned to devices.

In addition to policies, you learn how to set compliance rules for devices that fall out of line with a defined policy. This includes all actions that need to be taken when the device falls out of line.

Duration: 16 minutes


Mastering Mobile Management and Security for iOS Devices Using IBM MaaS360

IBM MaaS360 is a comprehensive enterprise mobility platform. With MaaS360, IT departments can deliver end-to-end security and management for applications, documents, email, and devices. It provides employees with secure access to corporate resources and information from their mobile devices, without compromising the user experience, data security, or privacy. MaaS360 simplifies the process by providing everything that you need to securely manage all your mobile assets from an on-demand, intuitive portal.

In this lab session, you learn how to manage mobile devices with MaaS360 and enhance mobile user security and productivity. This lab is a basic introduction to managing iOS mobile devices with MaaS360. If you are a mobile security administrator or mobile security consultant, there are several in-depth training courses on the IBM Security Learning Academy that you can take to broaden your MaaS360 skills.

Note: Download the MMS_Labfiles.zip file to your desktop and extract the files. The files are required to complete the lab.
Course revision 2.0

MaaS360 Administration: Account setup

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content.  In this module, you learn how to use the MaaS360 portal to configure a MaaS360 instance that meets your business requirements. You use the portal workflows to configure your MaaS360 account and begin managing your mobile enterprise. 

Objectives

  • Navigate the MaaS360 portal Home page
  • Describe and configure MaaS360 services
  • Identify and enable device enrollment and other deployment settings     
  • Describe the mobile device enrollment programs you can use in MaaS360
  • Configure administrator settings
  • Create new portal administrators
  • Use departmentalization to manage devices and content
  • Add users and user groups in the MaaS360 portal
  • Identify when to use custom attributes
  • Configure privacy settings and locations

Dawn LaPides, Amit Hansalia

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 101

In the first part of this MaaS360 Unified Endpoint Management course series, you learn about enrolling iOS and Android devices, device policies, and distributing apps and documents to mobile devices.

MaaS360 Troubleshooting

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn troubleshooting techniques that you can use to solve common problems that might occur.

Describe the IBM MaaS360 Support model
Open a support case with IBM MaaS360 Support
Enable debug and send logs to IBM MaaS360 Support
Troubleshoot native and secure mail issues
Reset device and MaaS360 passcodes
Troubleshoot basic policy issues
Remediate issues with lost devices
Remediate issues with jailbroken and rooted devices

MaaS360 Administration: Compliance rule configuration

In this course, you learn how to use and configure compliance rules in the MaaS360 portal. Compliance rules are included in a rule set that includes basic settings, enforcement rules, geo-fencing rules, monitoring rules, expense monitoring rules, group based rules, and custom attribute rules.

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 301

In the third part of this MaaS360 Unified Endpoint Management course series, you are introduced to  Artificial Intelligence (AI) insights in My Advisor with Watson and contextual analytics. Identity and access management, or Cloud Identity Connect (CIC) is explained as well as in depth details on the Cloud Extender Configuration Tool. 

MaaS360 Mobility Series: Unified Endpoint Management (UEM) 201

In the second part of this MaaS360 Unified Endpoint Management (UEM) course series, you learn about configuring container, or workplace persona policies, bulk enrollment workflows, and how you can integrate Active Directory with Cloud Extender.