Roadmap: MaaS360 Help Desk

The total time required to complete this roadmap is 8h 10m.

Help Desk personnel, provide Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.

MassS360 Foundations

These courses provide an overview of MaaS360 concepts

Administration

These courses teach the administrator how to set up, configure and administer the MaaS360 portal

Operational Tasks

These courses teach a student to operate and troubleshoot a production MaaS360 environment

Troubleshooting

These courses teach the student to troubleshoot common issues

Badges and Certifications

Badges and Certifications provide valuable credentials to prove the skills you have obtained in this role.