In this lab you learn how to manage and secure Windows 10 devices using MaaS360 Unified Endpoint Management capabilities and MDM APIs.

In this Open Mic session, Matthew Shaver recaps the important MaaS360 changes of 2018 and you learn what's coming in 2019. Matthew Shaver reviews iOS 12 features, such as new MDM features, Apple Business Manager, and new enrollment workflows, Android 9 features, such as the new MDM features and Android Enterprise, extended Windows hardware support, and unification of Microsoft products. The session also covers MaaS360 UEM, new MaaS360 user interface workflows, and MaaS360's partnership with Wandera.

In this demonstration, you learn how to navigate the MaaS360 collaborative apps for mail, calendar, and contacts on an Android device.

The previous version of this course contains French and German language closed captions.

IBM MaaS360 is a comprehensive mobile management and security solution for devices, applications, and content. In this training, you learn troubleshooting techniques that you can use to solve common problems that might occur.

Describe the IBM MaaS360 Support model
Open a support case with IBM MaaS360 Support
Enable debug and send logs to IBM MaaS360 Support
Troubleshoot native and secure mail issues
Reset device and MaaS360 passcodes
Troubleshoot basic policy issues
Remediate issues with lost devices
Remediate issues with jailbroken and rooted devices

In this lab, you learn the fundamental administrative tasks to set up a MaaS360 portal account to manage organizations bring your own device (BYOD) and corporate owned mobile devices. The first portal account that you create is a service administrator account that has all the access required to configure MaaS360 for your organization. There are also exercises to enroll devices.

In this Open Mic session, Matthew Shaver shows you how to leverage new features in iOS 12 to better manage and maintain your iOS devices with MaaS360. If you are interested in changes to the Security policies, make sure to view Security policy changes. It covers many different policies.

Use the table of contents to access the following topics in the presentation.

Matt Shaver

Vlad Ilca

Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.