Frequently Asked Questions

If you receive a message that your account has not been verified or that your special permissions will expire, check for an email from noreply@www.securitylearningacademy.com and follow the instructions. You will be given a validation code and link to enter the code. After you enter the code, you can view any specialized content that you have access to.

If your email address is not your IBM ID, then your account cannot be verified. Your account will remain active with guest permissions. You can still enroll in courses and track your progress. However, if you have access to special content, that content will no longer be available to you because the email is sent to only the email address that is used as your IBM ID.

If you did not receive the email, don't worry, your account will remain active. However, you will not be able to access any special content. Check your email and spam folder for the note from noreply@www.securitylearningacademy.com. If you checked your spam folder and you cannot find the validation code, or it fails, send Learning Services a note from your IBMid email by using the Email Learning Services link, which is in the footer of this page. In the note, make a request to validate and reset your account permissions. If you submit your request by email, resetting your account permissions can take up to 5 business days.

Certain courses are restricted so that they may only be accessed by accounts with special permissions. If you are getting an error, ensure your account is validated. If the error persists, contact Learning Services. Supply the course URL and the email address that is associated with your IBM ID.
Each course activity will have its own completion criteria. Look for a checkbox beside each course activity. Each activity will either require you to mark it as complete manually, or it will automatically mark the activity as complete when you view the content.
Yes, you must log in to enroll in courses and track your progress.
Yes, you can use the Security Learning Academy Progress Report to track your progress. The Progress Report is available from your dashboard. You can use the progress report to track your progress, and you can share your progress with specific people using their e-mail addresses. You have the option of obfuscating your e-mail address for privacy reasons.
Content on the Security Learning Academy is provided free of charge. Certain courses offered by third parties may have costs associated with them. These courses will be marked with a $ symbol, and you will be provided with enrollment information and costs before you enroll.
The Security Learning Academy issues badges through Credly's platform. Information about the SLA's badges can be found here.